IT Operations Specialist

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 👉 ABOUT THE ROLE As Alan scales internationally (700+ employees, 100+ healthcare professionals, 5+ countries), we need an IT Operations Specialist to manage device security, SaaS platforms, identity & access, and employee IT experience while contributing to build projects that reduce operational toil. You'll work within the IT Community with guidance from senior teammates, growing into autonomy and ownership over time. Location: Paris-based — You'll work from our Valmy office 3+ days per week, with flexibility for remote work on other days. First 2 months - Join IT oncall rotation (helpdesk) with buddy/shadowing support - Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity tools (Google Workspace, SSO) - Handle most typical IT operations issues autonomously (equipment, SaaS access, account provisioning) First 6 months - Handle IT oncall shifts autonomously (40 to 60% of your work days) — solve most problems that do not require engineer input - Own onboarding/offboarding workflows end-to-end - Have wide knowledge of Alan's processes, equipment, and tools - Contribute to “build” projects (MDM improvements, compliance documentation, self-service tooling) with guidance from senior teammates First year - Be regarded as an expert on at least one topic beyond the oncall rotation (e.g., MDM, SaaS admin, compliance documentation) - Contribute on device compliance improvements (MDM, EDR, FileVault) across all countries - Ship automation or self-service projects that measurably reduce IT toil — with limited guidance - Lead low to medium IT projects end-to-end 3 years - Fully autonomous on the User Experience & Platform workstreams - Lead medium to high-complexity IT projects end-to-end - Mentor newer team members, reduce bus factor through documentation and knowledge sharing 👥 WHO WE’RE LOOKING FOR For this opportunity, we are aiming to hire within the B0-B1 level range https://alan.com/en/careers/a/salary-equity. Must-have — Technical/hard skills: - 1-3 years IT operations experience (or strong internship/student association background in a tech environment): Device management (MDM — ideally Kandji, Jamf, or Intune), SaaS administration, basic identity & access management (Google Workspace, SSO) - macOS fluency: Comfortable troubleshooting macOS at scale. Understands the Apple ecosystem (Apple Business Manager, DEP enrollment) - Operational reflexes: Can triage issues, communicate to users during incidents, and escalate appropriately. Has oncall or production support experience (or equivalent) - Documentation mindset: Writes clear, structured documentation. Understands that knowledge trapped in one person's head is a risk - Learning velocity: Picks up new tools and processes quickly. Doesn't need to know our exact stack, but demonstrates fast ramp-up capabilit...