Key Account Manager 🇧🇪 (Dutch speaking)

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ YOUR MISSION ⭐️ OUR ACCOUNT MANAGEMENT TEAM’S PURPOSE IS TO MAKE OUR KEY ACCOUNTS STAY AND GROW WITH ALAN. WE CREATED THE TEAM IN 2023 AND WE ARE NOW 5. WE ARE LOOKING FOR AMAZING PEOPLE TO HELP US TAKE CARE OF OUR GROWING PIPE, ESPECIALLY WITH OUR MEDIUM-TOUCH SEGMENT AND LARGE ACCOUNTS. BEING A KEY ACCOUNT MANAGER AT ALAN MEANS JOINING A TEAM OF TALENTED, COMMITTED AND PASSIONATE EXPERTS, WITH DIFFERENT BACKGROUNDS. WE MOVE FAST, WITH A LOT OF OWNERSHIP, AND ARE PROUD TO TACKLE BIG PROBLEMS! As a Key Account Manager, you will: - Handle a portfolio of strategic accounts and flagships companies - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan - Proactively identify potential signals of dissatisfaction and implement solutions to answer them - Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins - Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers - Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability - Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams - Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams ⭐ YOUR PROFILE ⭐ ✨ We are looking for passionate people who want to bring delight to their clients ! ✨ You'll be a great fit for this role if you have: - At least 5 years of experience in a customer-facing role - Excellent track record of over-performance - Experience working with companies of more than 150 employees - Fluency in Dutch and English (French fluency is also a plus) - Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency - Excellent analytical and problem-solving skills, with the ability to create data-based reports - Great active listening skills and exceptional follow-up abilities - Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the C0-D level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need,...