Insurance & Benefits Implementation Specialist

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role This is an exciting opportunity to be a foundational member of Rippling’s Benefits Implementation team in EMEA! As an Implementation Specialist, Benefits, you will be an implementation partner for brokers and clients. You will be responsible for understanding their technical requirements, building custom insurance plans, and troubleshooting. You will manage an evolving book of business and be the internal go-to for all things related to Benefits in EMEA. The Benefits implementation team at Rippling is growing- along with our focus on our Brokers and our BenAdmin product. This role offers a unique opportunity to not only implement partners/clients but also work closely with cross-functional teams to build and scale Rippling’s Benefits offering. What you will do Become a Rippling Benefits expert - You’ll be a go to resource for our brokers/clients within 60 days and a benefits subject matter expert for your Rippling colleagues within 90 days Be a trusted implementation partner to our brokers and clients: You’ll need to understand the broker’s and/or client’s requirements as it relates to insurance You’ll need to build custom plans within the Rippling environment that meet brokers’ or clients’ needs. This includes importing enrollment data, reviewing insurance plans and occasionally assisting with deductions issues You’ll work closely with Implementation and the rest of the Customer Experience organization to ensure the broker and client is set up for success Partner with our Insurance Ops, Customer Experience and Product teams to evolve our process and product Develop and document benefits implementation processes and best practices What you will need A passion and curiosity for all things related to Benefits and Insurance 3+ years of experience either in an Insurance brokerage firm or in the Implementation space- specializing in Benefits Strong project management and organizational skills: high attention to detail with excellent time management skills Ability to manage broker and client relationship: strong communication and presentation skills Self-starter with a bias towards action, energised by a fast-paced environment and excited to build Bonus Qualifications 2+ years in a customer-facing position within the HCM space (HR, Payroll, Benefits, etc.). Proficiency in tools such as JIRA, SFDC, G Suite, Outreach, and Mac Computers. APA certification is a plus Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@