PEO Human Resources Advisor

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that official communication will only be sent from @ Rippling.com addresses. About the Role Our PEO Human Resources (“HR”) Advisory team provides HR consulting services to PEO, ASO, and US EOR customers. As a PEO HR Advisor, you will deliver effective and efficient HR consulting services to customers of Rippling PEO (“Professional Employer Organization”), ASO (Administrative Services Offering), and US EOR (Employer of Record). We’re looking for a self-driven, growth-minded “lover of all things employee management and risk mitigation.” You will serve as a trusted advisor to Rippling PEO customers, helping them navigate a variety of employee management scenarios while ensuring our customers remain compliant with relevant federal, state and local regulations. You’ll also work directly with Rippling’s product and engineering teams to improve Rippling’s compliance product offerings. It’s a highly cross-functional role with a significant impact on the success of multiple Rippling products. This role will be required to work Eastern or Central hours to help provide support coverage to clients in the Central US. What you will do Provide accurate, timely advice to help Rippling PEO, ASO, & US EOR customers implement best business practices and reduce employer risk for issues including: Leave of absence management, performance management, terminations, anti-harassment, policy development and other HR challenges that present legal or regulatory risk to their businesses Field customer inquiries as a trusted, highly knowledgeable HR expert; develop programs and processes with our sales, implementation, support and account management teams to meet our commitments to our customers Assist customers in managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances Establish processes to both professionalize our consulting offering and optimize our efficiency around these offerings Work closely with our product and engineering teams to develop a best-in-class HR Services offering that leans heavily on technology to ease the administrative burden of HR compliance Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small Have the courage to challenge the status quo when logic and reason require it. See something broken? Fix it. What you will need Minimum 5 years of experience in customer/client-facing HR consulting services Deep understanding of HR compliance rules and regulations across federal, state, and local jurisdictions Experience managing employee claims related to unemployment benefits, state leave benefits, disability benefits, workers’ compensation, and employee grievances Excellent client-facing verbal and written communication skills Strong project management and organizational skills: h igh attention to detail with excellent work product, time management, and project execution Experience managing cases and/or processes in Salesforce Passion for technology, and a desire to work in an extremely fast-paced, high-growth company PHR or SHRM-CP certification, a plus Experience provi