Technical Account Consultant (Payroll)

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses. About the role As a Technical Account Consultant at Rippling, you’ll be the primary expert for our customers’ finance and payroll operations. This is a highly hands-on, client-facing role where you’ll spend a significant portion of your day on calls, deeply engaging with customers to understand their unique business needs. You’ll provide expert guidance on Rippling’s payroll, time and attendance, time off, and other financial products, helping clients navigate complex scenarios and optimize their workflows. Your work will be centered on building strong, trusted relationships with customer administrators, acting as their advocate and providing personalized, proactive support. You will be a vital resource, not just for your customers, but for your internal team as well. If you thrive on direct customer interaction and want to be at the forefront of financial technology, this role is for you. What you will do Provide Hands-On Customer Support : Engage in 3-4 hours of direct customer calls daily to provide in-depth technical assistance and strategic guidance on Rippling’s payroll and financial products. Deepen Product Expertise : Become a go-to resource on all things payroll, time and attendance, time off, and accounting integrations, solving complex, interdependent problems. Drive Adoption : Partner with clients to increase their use of key features, consult on best practices, and help them seamlessly integrate Rippling into their business operations. Ensure Customer Success : Act as a project manager for your engagements, guiding customers to ensure they feel supported and confident with our platform. Act as an Advocate : Thoughtfully advocate for customer needs by working closely with internal product and engineering teams to influence our product roadmap. What you will need 3+ years of SaaS experience in a customer-facing role like account management, consulting, or technical support. Experience in the payroll or HR technology industry, with a background in managing or implementing payroll, time and attendance, or other financial systems. Strong communication skills : The ability to explain complex technical and financial scenarios in simple, clear, and concise written or verbal communication. Ruthless prioritization and exceptional time management skills ; you’re a master at juggling multiple tasks without dropping the ball. Passion for helping customers and colleagues succeed. Strong attention to detail and a knack for solving intricate problems. Confidence with hands-on technical support in a fast-paced environment. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodat