Customer Success Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the position Vetcove is looking for a Customer Success Manager. As the veterinary market continues to consolidate, we’re looking for someone to develop, maintain, and grow our relationships with the key veterinary hospital consolidators. You’ll be leading all of our efforts in this aspect of the business. As a Customer Success Manager you will be responsible for working directly with our existing network of corporate hospital group partners to understand their developing needs and react to them in order to inform both our long-term company strategy and product development roadmap. In addition to working with our current accounts, you will be developing strategic relationships with many others to strengthen our competitive position among the largest veterinary consolidators. You will serve as the primary point of contact, and trusted partner, working with our corporate partners (and future partners) to fully understand their needs, demonstrate our value, and ensure we’re strategically positioned to best support them. WHAT YOU'LL DO - Design and lead Vetcove’s corporate accounts strategy - Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships - Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings - Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy - Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove - Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics - Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy YOU SHOULD HAVE - Bachelors Degree - 4+ years in account management - Exceptional verbal, written, and presentation skills - Excellent time and process management skills - Strong analytical skills - Proven success identifying and developing executive relationships - A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $80,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $90,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may