Customer Success Specialist - Boston

About BizzyCar BizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations. Our platform helps dealers streamline recall management, service scheduling, mobile service, and customer engagement—driving better outcomes for dealerships and a smoother experience for consumers. We’re solving real, complex problems in an industry that’s long overdue for innovation. At BizzyCar, you’ll work alongside smart, driven teammates who care about impact, ownership, and continuous improvement. If you enjoy working in a growing company where your work is visible and your voice matters, you’ll feel right at home here. About the role BizzyCar is looking for a Customer Success Specialist to join our growing Customer Success team in Boston. This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion. What you'll do Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value Lead customer onboarding and training, including portal setup, configuration, and ongoing education Manage a portfolio of customer accounts in a high-volume CSS environment Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment Monitor customer support tickets and follow up to ensure timely resolution and satisfaction Help refine and improve Customer Success processes as the team scales What We're Looking For Bachelor’s degree or equivalent experience 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment Experience as a Customer Success Specialist or in a similar CSS role is a strong plus Automotive or dealership experience preferred, but not required Strong communication skills with the ability to lead customer conversations and presentations Comfortable working with data and using insights to guide customer discussions Highly organized with strong time-management skills Curious, adaptable, and eager to learn new products and processes Collaborative team player who enjoys working cross-functionally Why You'll Love This Role Clear ownership of customer relationships and visible impact on retention and growth Opportunity to grow with a scaling Customer Success team A product that genuinely helps customers operate better and grow revenue A team culture built on ownership, learning, and continuous improvement What We Offer We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com. What We Offer: Competitive salary and benefits package Base salary range: $65,000–$90,000 (based on experience) Opportunities for growth and professional development Collaborative, innovative work environment with a passionate team The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive te