Dealer Relations Manager

About BizzyCar BizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations and recall work. Our platform helps dealers streamline recall management, service scheduling, mobile service, and customer engagement so they can run more efficient service departments, capture more revenue, and deliver a better customer experience for consumers. We’re solving real, complex problems in an industry that’s long overdue for innovation. We move fast, build solutions that make an immediate impact, and work with a team that values ownership, accountability, and continuous improvement. If you enjoy a growing company where your work is visible and your voice matters, you’ll feel right at home here. About the role: This is a relationship-first role with serious impact. As a Dealer Relations Manager , you’ll be the trusted partner for our dealership customers. You’ll help them adopt BizzyCar successfully, get maximum value from the platform, and grow with us over time. You’ll blend relationship management, product expertise, and strategic account ownership, and you’ll work directly with dealership leaders (Dealer Principals, GMs, Fixed Ops, Service Managers) in a role where you can see the results of your work every week. This role is fully remote , but we’re looking for someone who lives in a major metropolitan area , is comfortable being on the road, and enjoys building relationships face-to-face. If you thrive in fast-moving environments, enjoy being customer-facing, and can own outcomes without being micromanaged, you’ll fit right in. What You'll Do Build Relationships That Matter Be the trusted advisor for key dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams Work closely with the Executive Team on our largest and key dealership accounts Drive Success with Product Expertise Lead product implementations and communicate new features and updates effectively Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions Expand and Elevate Partnerships Identify growth opportunities, including upselling additional features and driving renewals Encourage dealerships to refer new customers, leveraging success stories and positive relationships Collaborate with internal teams to continuously improve the dealer experience Track and Deliver Results Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention Analyze dealership performance metrics to deliver actionable insights and recommendations Report on key performance indicators, contributing to BizzyCar’s growth and success Qualifications: Experience & Education Bachelor’s degree in Business, Marketing, or a related field preferred 5+ years in Customer Success, Sales, Marketing, or Customer Service Proven track record in franchise dealership operations, retail, and/or selling integrated solutions to dealerships Skills & Competencies Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools Strong business acumen with an ability to translate product features into dealership success stories Exceptional communication and relationship-building skills, from the service lane to the boardroom Self-motivated, resilient, and adaptable in a fast-paced, startup environment Experience negotiating win-win solutions and managing complex accounts with finesse Additional Requirements Ability to travel up to 75–100%, including overnight stays Valid driver’s license Willingness to work extended hours and be on-call as needed Why Join BizzyCar? We value our employees’ time an