Aviation Operations Coordinator

Who We Are & What We’re Building At Goodwin, we build tech for companies that sell private charter flights. In this industry, brokers work directly with travelers to source trips and manage client relationships, while operators own and manage the aircraft and crews that actually fly them. Behind the scenes, brokers have traditionally juggled nonstop phone calls, email threads, and spreadsheets to match each client request with the right aircraft at the right time. It is fast, detail-heavy work where timing and accuracy matter. Our platform brings structure and speed to that process. Brokers use Goodwin to send requests, compare options, and manage trips in one place instead of juggling dozens of conversations. It drives efficiency and our operations team drives follow-through. Together, we help brokers move quickly and confidently when details matter most so they can focus on serving their clients and growing their business. Founded in 2022 and headquartered in Columbus, Ohio with distributed talent across the US, Goodwin is on a fast-growth trajectory as we redefine private aviation technology from the ground up. Why This Role Exists Our platform brings structure and speed to charter booking, and this industry still depends on real-time coordination and sharp judgment. Aircraft availability changes. Operators miss automated requests. Urgent trips stack up quickly. When that happens, someone has to pick up the phone, get clear answers, and move the trip forward. That is where this role comes in. The Aviation Operations Coordinator, (referred to the Sourcing Associate internally at Goodwin) sits at the center of live trip activity. You ensure requests do not stall. You follow up with operators, gather accurate quotes, clarify details, and keep momentum in the system so brokers can confidently present options to their clients. As we grow, this role ensures our marketplace stays responsive and reliable. Our technology drives efficiency, and our sourcing team ensures execution. Together, that combination allows brokers to spend more time serving clients and growing their businesses instead of chasing down aircraft availability. Please note: Because this is a live, high-volume operations environment, the role is based in our Columbus office five days per week and requires availability to work scheduled daytime and evening shifts on weekdays, holidays, and weekends within our operating hours of 7:00 a.m. to 12:00 a.m. What You’ll Work On You’ll be part of our in-office operations team in Columbus. The environment is fast-moving, collaborative, and built around constant communication. You’ll sit at the center of live trip activity each day. You will: Monitor incoming flight requests in the Goodwin platform and take ownership of closing them quickly Call aircraft operators to confirm availability, gather detailed quotes, and clarify trip requirements Build real relationships with operators so they recognize your name, return your calls, and trust your follow-up Ask thoughtful questions, dig for missing details, and proactively surface information brokers need to win trips Follow up persistently when responses are slow or incomplete Negotiate pricing and terms when appropriate to help brokers close business Prioritize urgent requests with sound judgment in a fast-moving environment Maintain clean, accurate notes so brokers and teammates always know the latest status Collaborate closely with sourcing teammates and guest services on complex or time-sensitive trips Look for patterns and gaps in the workflow and suggest practical improvements You will spend much of your day on the phone. The people who thrive here enjoy talking to others, thinking on their feet, and turning conversations into progress. How You’ll Know You’re Succeeding You have developed a working knowledge of the aviation industry. Airport codes, aircraft types, and the phonetic alphabet become second nature in live conversations. You consistently close a minimum of 30 tr