Accounts Receivable / Billing Specialist

Honeycomb Insurance At Honeycomb, we're not just building technology; we’re reshaping the future of insurance. In 2025, Honeycomb was recognized by Dun & Bradstreet as “ Top 10 Best Start Up Companies to Work For ” in Israel, named by LinkedIn as “ Top 10 Startups in Chicago ”, and Newsweek’s " Greatest Startup Workplaces in America, 2025 ". Through the first half of 2026 we’ve been recognized on Inc. Magazine’s " Best Workplaces " List and Forbes " Fintech 50 ". How did we earn these honors? Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for. AR/Billing Specialist Location: NYC hybrid (3 days/week in office). Local candidates only. What You’ll Do The Accounts Receivable Specialist is responsible for managing and processing direct bill premium payments within our insurance billing systems. This entry-level position plays a key role in ensuring accurate, timely posting of policyholder payments, resolving billing discrepancies, and maintaining clear communication internally and externally with agents, brokers, and insureds. The ideal candidate requires the ability to navigate multiple systems, manage complex billing processes, is detail-oriented, organized, and eager to build a career in insurance finance. Experience in insurance or billing is a plus., This role demands accuracy, analytical thinking, problem solving and excellent communication skills. Key Responsibilities: Billing & Payment Processing Process direct bill premium payments received via check, ACH, credit card, and online payment portals Post payments accurately to policyholder accounts in the billing management systems Apply credits, endorsements, and policy changes to accounts as directed Reconcile daily payment batches and ensure all transactions balance at end of day Accounts Receivable Management Monitor accounts receivable ageing reports and follow up on past-due balances Contact policyholders, agents, and brokers by phone and email regarding outstanding premium balances Process reinstatements and returned payments (NSF) and update account records accordingly Assist in writing off uncollectable balances per company policy and supervisor approval Reconciliation & Reporting Assist with month-end and quarter-end account reconciliations Identify and escalate billing discrepancies or unusual account activity to the Billing Manager Prepare and distribute AR aging summaries, collection activity, cash application reports, and other financial data using Excel Support internal and external audits by providing documentation and account detail as requested Collaboration Respond promptly and professionally to billing inquiries from policyholders and agents Collaborate with internal departments, including finance, customer service, and underwriting, to resolve billing issues Research and resolve payment disputes, duplicate payments, and misapplied funds Maintain accurate records of all customer interactions and account notes in the billing system Documentation & Training Participate in training on regulatory updates, system enhancements, and departmental procedures Basic Requirements Technical Skills: Proficient in Microsoft Excel (pivot tables, VLOOKUPs, formulas) Analytical Ability: Strong attention to detail and a