Sr. ARI Specialist-LATAM

About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. This role sits on the ARI (Availability, Rates, Inventory) team inside Supply — the team responsible for maintaining Engine's hotel inventory, ensuring customers always see the most competitive Engine-only rates, and providing strategic data and guidance to our sales organization. As we scale rate operations across thousands of properties, we need a senior technical operator who can both run the rails today and help us re-architect them for tomorrow. Your Mission As a Sr. ARI Specialist, you'll own the technical execution of rate loading and rate management across our supply portfolio. You'll start by anchoring rate-related tickets in our ARI Intake board — owning them end-to-end — and grow into one of the team's go-to analysts for complex reporting, root-cause investigation, and proactive monitoring of rate quality and coverage. Here's what you'll take charge of: Own rate loading inquiries and tickets piped into the ARI Intake board, from triage through resolution — driving accuracy, turnaround time, and stakeholder communication across every request. Investigate, diagnose, and resolve complex rate discrepancies across our supply systems, including GDS-sourced rates and direct-loaded property content. Write and maintain SQL queries against our data warehouse to validate rate accuracy, surface gaps in coverage, and answer ad-hoc questions from Sales, Partnerships, and Supply leadership. Build Python scripts and automations to streamline repeatable rate-loading and audit workflows — reducing manual effort and improving consistency. Maintain and extend Salesforce-based reporting and workflows used to track partner rate programs, requests, and lifecycle. Develop weekly and monthly dashboards covering rate quality, coverage, and operational performance against SLAs. Partner with Sales, Account Management, and Supply leadership to translate rate signals into action — flagging risks, recommending interventions, and helping prioritize engineering and partner outreach. Build and own SOPs and process documentation as rate operations scale. Identify automation and process-improvement opportunities and lead them to completion in partnership with Engineering and Data. What Success Looks Like In your first 3-6 months you'll: Take full ownership of rate-related ARI Intake — meeting or beating SLA on triage and resolution. Stand up a recurring rate-quality and coverage report that gives the team visibility we don't have today. Ship at least one automation (SQL + Python) that materially reduces time on a repeatable rate workflow. KPIs Operational Efficiency Rate-related ARI tickets triaged and resolved within SLA. Reduction in time-on-task across rate-loading workflows through iterative automation. Rate Quality & Coverage Quality and coverage of rate monitoring