Director, Revenue Operations - Outbound

About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. The Opportunity Engine is rebuilding business travel from the ground up — AI-native, high-velocity, and designed for scale. We connect 25,000+ businesses to a global network of 1M+ properties, airlines, and rental car partners. The infrastructure that powers outbound growth lives here. This is not a reporting role. This is the person who keeps the outbound engine running at full capacity — owning the systems, the pipeline data, and the operational rhythm that lets SMB and Enterprise sellers move fast and close more. You will sit inside the Outbound pod, embedded with the reps who run the highest-volume motion at Engine, and you will make sure nothing slows them down. If you have built systems that make outbound teams faster, more precise, and harder to outcompete — this is your role. The Motion You’ll Own Outbound at Engine is two speeds in one pod: SMB runs at high velocity, transactional, volume-dependent, and acutely sensitive to rep quality and tooling. Enterprise carries longer cycles, more stakeholders, and travel policy and procurement complexity layered on top. The sequencing logic, lead routing, pipeline coverage standards, and quota architecture all have to accommodate both — simultaneously, without sacrificing the speed that makes outbound work. You will know this pod’s pipeline better than anyone. You will know where deals stall, where reps over-rely on the forecast, and where tooling is creating friction instead of removing it. What You’ll Own Pipeline Velocity & Coverage Management: Own the outbound pipeline layer. Build and maintain the coverage models, stage conversion benchmarks, and velocity metrics that give the pod and VP of RevOps a real-time picture of where the number is coming from — and where it isn’t. Rep Productivity & Tooling: Identify and eliminate friction in the outbound motion. Own sequencing tool configuration, lead routing logic, and workflow automation so reps spend time selling, not navigating broken processes. Lead Enrichment & Scoring: Build and maintain the enrichment and scoring infrastructure that puts the right accounts in front of the right reps at the right time. If the list is wrong, the motion is wrong. SDR/AE Handoff Optimization: Own the handoff process. Define the criteria, build the tracking, and measure the quality of what gets passed — and what doesn’t. A broken handoff is a silent revenue leak. CRM Hygiene & Process Enforcement: Set and enforce CRM standards for the outbound pod. Stage definitions, required fields, activity logging — the integrity of the data is your responsibility. Quota & Comp Support: Partner with the VP of RevOps and Finance to model attainment, flag comp anomalies, and ensure the outbound incentive structure is driving the behaviors that move the number. Territory & Capaci