Customer Success Manager

About Inspiration Fleet: Inspiration Fleet is the first and only eFMC®, a fleet management company built from the ground up to simplify and accelerate the transition to evolved, electric fleets. With best-in-class fleet transition planning, vehicle procurement and leasing, comprehensive fleet services and charging solutions, and white glove expert support, all delivered via a modern, AI-powered tech stack on an open platform that integrates data and functionality across systems and siloes, we are the partner of choice for fleets looking to thrive in the era of Big Data, AI, and connected electric and autonomous vehicles. About Inspiration Mobility Group: Inspiration Mobility Group is a specialist asset management platform dedicated to accelerating the transition to an electric future. Inspiration invests in, owns, and operates the real assets that enable the decarbonization of transportation, including electric vehicles, charging and energy infrastructure, and real estate. Leveraging our unique combination of flexible capital, cutting-edge technology, and deep operational expertise, our businesses deliver integrated, scalable solutions for the electric economy. To Learn More: Read the latest on our business here Your Mission: Your mission is to serve as a trusted partner to customers, helping them build and evolve future-ready fleet and energy programs that improve operations and deliver measurable business value. You will manage day-to-day interactions with customers within an assigned portfolio throughout the fleet and, where applicable, energy lifecycle to build strong relationships, deliver top-notch customer service, grow our mutual business together and proactively identify new opportunities for both our clients and for Inspiration. You will also play a foundational role in setting standards and building processes that scale as the business grows and customer requirements expand. You will report to: Courtney Esmael – Director, Customer Success Key Responsibilities: Be the main Inspiration day-to-day point of contact for assigned customers, owning customer health, retention, and daily account coordination Establish strong customer relationships by understanding needs, anticipating and solving problems, planning and executing with excellence, and building trust Develop and maintain in-depth knowledge of Inspiration Fleet and Energy products to provide customers with enhanced solutions that support their core business Understand the business model of assigned customers and how their corporate goals translate into fleet and energy priorities, ultimately helping each customer achieve them Collaborate with internal Subject Matter Experts as well as external client stakeholders to deliver a best-in-class fleet and energy program Project manage customer initiatives, driving agendas for weekly, monthly, and quarterly meetings, and partner with internal resources to deliver customer business reviews Lead exception oversight and cross‑functional communication between customer and internal teams, proactively managing activities such as vehicle ordering, transport logistics, service delivery needs and status updates Help to build, integrate, and constantly improve upon internal processes Serve as the “voice of the customer”, bringing valuable insights to internal teams that help guide product and services development as well as inform operational processes Who You Are: 5+ years in a customer-focused role with proven ability to grow business and drive strong customer satisfaction and NPS outcomes Detail-oriented, highly organized, personable, and enjoys getting things done A builder with an affinity for the fast pace and change of a high-growth company Possesses excellent written and verbal communication skills, high emotional intelligence, and the ability to navigate difficult conversations with empathy and professionalism Proven listener, critical thinker, and problem-solver Collaborator with the ability to own and execute independe