Builder - Product Operations

The Opportunity: You will be on the front lines planning, directing, and coordinating the day‑to‑day and strategic operations that power Reevo’s product and customer experience. This role owns the operating rhythms, policies, and cross‑functional execution that accelerate onboarding, improve service quality, and translate customer insights into scalable processes—while ensuring we meet budget, quality, and timeline commitments. We care a lot about building a strong in-person culture, and we’re very much in build mode. We expect the team to be in our SF office five days a week — that’s important to how we operate and scale right now. Who You Are: - Product Savvy Operator: You quickly become an expert across all product modules, deeply understanding their intricacies and interactions, to deliver customer value. - Customer-Centric Leader: Obsessed with delivering exceptional customer experiences, you design operational processes that delight customers and scale. - Operationally Creative: You identify and implement practical operational stopgaps ("ops hacks") to address immediate product gaps while orchestrating long-term solutions. - Voice of the Customer: You adeptly represent customer needs, distilling complex feedback into actionable insights for product development. - Trend-Aware: You maintain a pulse on emerging industry trends in AI, balancing customer requests with strategic market direction. - Quantitative Storyteller: You’re fluent with numbers—able to analyze data, connect dots, and translate findings into clear narratives and fast, confident decisions. What You'll Do: - Product & Domain Mastery: Rapidly develop deep expertise across all Reevo product modules and serve as the internal product authority. - Operational Leadership & Cadence: Define and implement operating policies, SOPs, and controls across onboarding, delivery, and support. Establish operating rhythms (weekly/monthly/quarterly), set KPIs/OKRs, and drive accountability across teams and vendors. - Program & Process Excellence: Design, implement, and continuously improve end-to-end onboarding and adoption workflows to reduce time-to-value and increase utilization. Implement interim operational solutions to bridge product gaps, with clear exit criteria and handoffs to permanent fixes. - Cross-Functional Execution: Lead initiatives across Product, Engineering, Sales, CS, and Marketing to remove friction, standardize handoffs, and improve service quality. - Planning, Capacity & Resources: Forecast demand and capacity (people, process, tooling), prioritize initiatives, and allocate resources to support growth. - Customer & Market Insight: Act as the Voice of the Customer, translating feedback, usage data, and qualitative insights into clear product and prioritization recommendations. Maintain awareness of AI and revenue-tech trends to inform operational readiness. - Measurement & Data-Driven Decisions: Define and maintain dashboards across key metrics (TTV, activation, NPS/CSAT, SLAs, backlog, cost per customer, throughput). Independently analyze data (including SQL) to inform decisions, build operating models, and drive adoption improvements. - Vendors, Tooling & Risk: Evaluate, negotiate, and manage vendors and tools supporting onboarding, support, analytics, and knowledge management. Partner internally on compliance, data handling, and business continuity. What You Bring: - Bachelor’s degree in Economics, Mathematics, Finance, Business Administration, Operations Management or a related quantitative field (or equivalent practical experience) required. - 3-7 years in investment banking / consulting, product operations, operations management, customer success operations, or related roles, ideally in B2B SaaS or AI-driven platforms. - Proven ability to translate complex products and customer feedback into scalable processes and prioritized improvements.. - Demonstrated ability to quickly grasp complex products and translate deep customer understanding into impact