Founding Customer Success Lead

ABOUT REVIC Great sellers are the lifeblood of every business. They build relationships, understand needs, and close deals that drive growth. But too often, they're buried under administrative work, disconnected tools, and processes that pull them away from what they do best -- selling. Revic is an AI-native sales acceleration engine built to uplift sales professionals. We handle the complexity -- analyzing data, identifying opportunities, triggering the right workflows -- so reps can focus on the human side of sales. The conversations. The relationships. The moments that matter. Our platform learns what's working, defines who to sell to, and gives reps the context they need to move with confidence and precision. Sales will always be human. Revic exists to make sure it stays that way. We're a well-funded Seed Stage startup. Lean team, strong investors, real enterprise customers, and a product that's changing how revenue teams operate. WHY THIS ROLE EXISTS Revenue teams spend 70% of their time on meta-work instead of selling. We're fixing that with AI agents built on a collective memory -- connecting messy, real-world data into context that drives autonomous action. As our Senior Customer Success Manager, you'll be the human bridge between our product and our customers' outcomes. You'll own post-sales relationships end-to-end: guiding onboarding, driving product adoption, delivering measurable ROI, and turning every customer into a long-term champion. This isn't a slot on an existing team. You'll be the first dedicated senior CS hire. You'll shape our customer journey from scratch, define success playbooks, build the metrics and tooling, and partner directly with leadership, engineering, and GTM to make every Revic deployment a success story. The CS organization scales from what you build. WHAT YOU'LL OWN - Customer outcomes end-to-end. From onboarding to renewal to expansion -- you're the trusted partner helping enterprise customers realize the full potential of Revic. You drive toward documented business outcomes, not just product usage. - The CS playbook. Onboarding workflows, engagement cadences, health scoring, QBR frameworks, escalation processes, KPI dashboards -- you'll build all of it. Future CSMs inherit what you create. - Adoption as a discipline. You don't wait for customers to figure it out. You map adoption phases, identify gaps, push customers through the curve, and create the enablement materials and ROI narratives that make Revic indispensable. - Retention and expansion. Monitor customer health proactively. Spot churn risk before it's visible. Identify and close expansion opportunities. Own net revenue retention. - Voice of the customer. Capture insights from every interaction and feed them back into Product and Engineering. You shape what we build next. - The full scope. At our stage, you own onboarding, QBRs, support, strategic conversations, and everything in between. You see all of it as your job -- and you build the systems to handle it at scale. YOU BELONG HERE IF - You're an enterprise CS veteran. 5-10 years in Customer Success, account management, or a closely adjacent function at a B2B SaaS company. You've managed high-ARR books, multi-threaded across stakeholders, and run executive business reviews. You know what good looks like because you've done it. - You're a builder. You've created CS processes, playbooks, or teams from scratch. You don't need a template -- you write the template. Ambiguity energizes you. - You're outcome-oriented. You measure success by what your customers achieve, not by how many tasks you complete. Every conversation you have is framed around business value. - You're proactive. You spot risk before it surfaces. You drive adoption before you're asked. You build systems before they're needed. You don't punt things to a support team that doesn't exist -- you own it. - You're analytically sharp. Comfortable with usage data, health scores, and ROI metrics. You know what to measure,