Social Media Specialist

What Do We Do? Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible. What You're Applying for Triple Whale is growing, and so is our social presence. We’re looking for a Social Media Specialist to help us scale our social media program. This role sits at the center of our content engine: distributing content across channels, keeping exec accounts humming, engaging our community, and helping us build the kind of consistent, credible social presence that turns brand awareness into business impact. You’ll work closely with our Social Media Manager and Head of Content to bring Triple Whale’s voice to life every day. You’ll have a real hand in shaping how we show up across LinkedIn, X, Instagram, TikTok, and beyond. What You’ll Do Own day-to-day social publishing and scheduling across brand and exec accounts Manage community engagement - monitoring mentions, responding to comments, and proactively participating in relevant conversations Adapt and repurpose content from blog posts, reports, events, and video into platform-native social assets Support exec social accounts - ghostwriting posts, chopping content, and maintaining consistent cadence across LinkedIn and other channels Build and nurture relationships with creators and industry voices in the ecommerce and DTC space Assist with social coverage of events, product launches, and campaigns in real time Track performance metrics and contribute to a regular reporting and KPI cadence Experiment with new formats and bring ideas to the table Support the rollout and ongoing distribution of product education content What You’ll Bring 2+ years of social media experience, ideally in a B2B SaaS or ecommerce environment Strong writing instincts - you can match a brand voice, write a tight caption, and ghostwrite a LinkedIn post that actually sounds human Platform fluency across LinkedIn, Instagram, TikTok, and X - you know what works where and why Content distribution instincts: you can identify the hook inside a long-form piece and know how to make it land on social Comfort with ambiguity and a bias toward action - you don’t wait to be told exactly what to do Attention to detail and an organized approach to managing multiple workstreams at once AI fluency: You use AI tools to move faster without sacrificing quality or original thinking Collaborative mindset - you’re excited to work closely with content, PMM, design, and leadership Experience with social scheduling/monitoring tools is a plus Video editing skills (CapCut, Premiere, etc.) are a nice-to-have Triple Whale or ecommerce brand experience is a major bonus Our Values We Are Customer Obsessed : From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. We Move (Very!) Quickly : The speed at which we work, iterate, and deliver value is our most competitive advantage. We Are Trustworthy : Candor, directness, and honest communication helps us learn, grow and improve so we can win together. We Are Curious : We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. We Act Like A Me