IT Support Specialist

Hi! I’m Ivan 👋 , Director of Platform & Infrastructure here at WeTravel. I joined WeTravel to help build a secure, reliable, and scalable IT environment as we grow. Our team’s mission is to empower every WeTravel employee with the tools and support they need to work efficiently, securely, and without friction — no matter where they are in the world. We’re looking for an IT Support Specialist to help us level up — someone who’s organized, curious, and not afraid to jump into a challenge. If you’re a problem-solver who thrives in remote setups, enjoys helping others, and gets excited about automation and optimization, you might be just who we’re looking for. This role is an in-person (minimum 3 days a week) role in our Amsterdam office, located in Rokin 75. HOW WE WORK Our IT team is small but mighty, and plays a critical role in making sure WeTravelers have a seamless tech experience. You’ll be the go-to person for day-to-day support, but also take part in bigger-picture improvements and proactive initiatives. You’ll be working closely with teams like People, Operations, and Engineering — not just reacting to issues, but actively improving how we manage our tools and systems. Our stack is modern and remote-friendly: think Google Workspace, Slack, Kandji/ iru, Atlassian, 1Password, and a Mac-only environment. We're looking for someone who enjoys structure but doesn’t need hand-holding — you’ll have room to own projects and implement your own ideas. And yes, we really do like people who automate the boring stuff. 😉 YOU SHOULD APPLY IF YOU… - You have at least 4 years experience working in a similar position. - Have solid experience supporting remote and in-person Mac environments in business settings. - Are comfortable managing IT operations - Appreciate the challenge of keeping office tech and operations running smoothly for a diverse, international team. - Have worked with tools like Google Workspace (G Suite), Slack, 1Password, Kandji /iru (or similar MDM), and Atlassian products (Jira, Confluence). - Enjoy helping non-technical colleagues solve technical problems — with patience and clear communication. - Are organized and take a methodical approach to solving IT issues. - Have a proactive mindset: you spot inefficiencies, suggest improvements, and love automating workflows (bonus if you script!). - Can work independently and thrive in a fully remote setup. YOU MIGHT NOT BE THE RIGHT FIT IF YOU… - Prefer a very structured, ticket-heavy IT environment with little room for flexibility. - Don’t feel confident managing Mac systems and Google Workspace environments. - Get overwhelmed by juggling multiple tools or shifting priorities. - Don’t enjoy helping others or explaining technical concepts to non-technical teammates. ON A WEEKLY BASIS, YOU’LL BE… - Providing daily hands-on IT support for our remote team — especially around Mac devices and core tools - Managing access, permissions, and user setups across Google Workspace, Slack, Kandji / iru, 1Password, Jira, and Confluence - Partnering with HR and Ops to ensure smooth onboarding/offboarding and operational workflows - Creating and improving internal IT processes, identifying automation opportunities, and owning initiatives from idea to execution - Helping us scale and stay secure as our team grows Benefits - Competitive salary - Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. - Work remotely for a maximum of 4 weeks per calendar year. - 2-week cross-functional onboarding program. - Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement. - Monday and Thursday lunches and after-work social events. - Beautiful office in central Amsterdam – rooftop garden and right by Rokin metro. - Extensive paid family leave. - Three paid volunteer days per year — take time to give back to causes you care about, on us. - Cutting-edge equipment and tools to set you up for success. - Join an international, t...