Professional Services Manager II, ALPR

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is seeking a skilled and motivated Professional Services Manager, Outpost to support the deployment of our advanced License Plate Recognition (LPR) technology for public safety and government agencies. This role combines hands-on fieldwork, coordination with internal teams, and interaction with external partners to ensure high-quality installations that help protect communities. You'll contribute to multi-site deployments, working alongside project leads and vendors to deliver reliable and efficient installations that meet Axon's quality, safety, and performance standards. What You'll Do Location: Remotely from the United States Travel: Ability to travel up to 75% nationwide Reports to: Senior Manager, Professional Services Support LPR deployments through installation, power readiness, hardware setup, and field testing Apply working knowledge of 110VAC and 12VDC power systems to assist with electrical prep and troubleshooting Assist with coordinating logistics between internal teams, contractors, and public safety agencies Provide on-site support during installs, ensuring alignment with safety and technical guidelines Gather and report data from field activities to help improve deployment processes Communicate project updates and site status using tools like Zoom, Outlook, Slack, Quip, Smartsheet, and Salesforce Read and interpret electrical diagrams, mounting guides, and site blueprints to validate installation plans Collaborate with permitting, field ops, and vendor management teams to keep deployments on schedule Represent Axon professionally in the field, upholding our commitment to quality and respect in every interaction What You Bring 2–4 years of experience in field operations, systems installation, or deployment support (public safety, telecom, utilities, or infrastructure sectors preferred) Familiarity with electrical systems (110VAC/12VDC) and mechanical installation best practices Experience working with contractors, utility providers, or public agencies (a plus) Strong communication and organizational skills; comfortable with both field and remote collaboration Proficient in using field ops and project tracking tools (e.g., Smartsheet, Salesforce, Slack) Associate's or Bachelor's degree in a technical field (e.g., Engineering, IT, Construction Management) or equivalent experience Valid driver's license required Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align