Sr. Technical Support Representative (Bilingual – German/English)

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Sr. Technical Support Representative (Bilingual – German/English) Location: Bucharest, Romania Our mission is to protect life. We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete. It’s a big mission, but it’s one we’ll pursue relentlessly every single day. Your Impact As a senior bilingual member of our Technical Support team, you will serve as a critical bridge between Axon and our German-speaking customers and law enforcement partners across the U.S., Europe, and the DACH region (Germany, Austria, Switzerland). You will deliver expert-level technical support in both German and English via phone and email, helping resolve complex product issues while ensuring a seamless, culturally aware customer experience. You will work cross-functionally on projects and provide support to improve the overall customer experience. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class bilingual experience to our customers, you will drive further adoption of our products and make the world a safer place. What You’ll Do Location: Bucharest, Romania Reports to: Director of International Support Direct Reports: N/A Troubleshoot and resolve technical issues related to AXON Hardware and Software products Become a subject matter expert in Axon’s product base Provide world class support to assist customers with complex issues while maintaining service levels Identify and report product bugs and partner with internal departments to help drive resolution Use data and customer feedback to identify and surface product insights and trends Advocate on behalf of users to optimize and improve our products and user experience Provide bilingual (German/English) technical support via phone, email, and chat to German-speaking customers, ensuring clear and accurate communication in both languages Translate and localize technical documentation, knowledge base articles, and customer-facing communications as needed Serve as the primary point of contact for German-language cases, managing the German support queue and ensuring timely resolution Support the onboarding and training of German-speaking customers on Axon products and solutions Collaborate with international support teams to align on best practices for serving German-speaking markets What You Bring Bachelor’s Degree preferred or equivalent work experience 2+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems Full professional fluency in both German and English (spoken and written) – this is a core requirement of the role Proficient with Windows operating systems, mobile devices and cloud-based solutions Strong co