Sr. Product Operations Manager

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact: The Product Operations Manager is a high-impact, cross-functional role responsible for the full lifecycle of Axon's drone and Sky-Hero product portfolio — from quality and cost management to strategic planning and customer escalation. This role operates at the intersection of engineering, operations, finance, and customer success, requiring a sharp analytical mind, strong business acumen, and the ability to make critical decisions in a fast-paced, ambiguous environment. You will hold ultimate ownership over corrective action effectiveness, stop-ship decisions, cost reduction initiatives, SKU lifecycle strategy, and pricing — while also being the person who shows up onsite to de-escalate customer situations. This role covers both in market products line as well as new and coming soon products that will expand our portfolios. What you’ll do Location: Scottsdale, AZ Reports to: Director of Product Management, Axon Robotics Own product quality and field performance across our product portfolio, including quality metrics, field benchmarks, RMA thresholds, defect tolerances, escalation paths, and corrective action playbooks Analyze first-pass yield, outgoing quality, RMA, field performance, and customer escalation data to identify product risk, prioritize critical issues, and guide stop-ship, containment, and allowable defect decisions Lead root cause analysis and corrective action efforts for complex product issues, partnering with Engineering, Product Management, Operations, Finance, and Customer Success to resolve high-impact issues with clear customer and business value Manage sustaining engineering and post-launch optimization efforts that improve product reliability, reduce customer pain points, and strengthen field performance over time Set product and lifecycle strategy in partnership with the Product Management lead, including SKU architecture, product specifications, end-of-life planning, and portfolio decisions across current and future product lines Set SKU, pricing, and bundle architecture in partnership with the Product Management lead for our product lines, including hardware configurations, software tiers, accessories, service bundles, fleet offerings, and broader ecosystem integrations Model product economics, including CoGS, margin, demand, and financial impact of proposed sourcing, design, pricing, and bundling decisions; validate ROI and set target economics for future production runs Drive cost reduction initiatives across sourcing, component redesign, and system-level redesign, identifying opportunities early enough to influence production ramp and long-term profitability Build commercial and sales operations readiness for new product launches and new markets, including pricing authority, deal desk workflows, channel processes, commercial escalation paths, contracts, sales tools, and system readiness before launch Monitor post-launch performance to identify emerging quality issues, pricing friction, bundle performance, customer adoption trends, and operational gaps; lead rapid iteration and corrective action in real time Travel onsite to customer locations to de-escalate critical situations, build confidence, and serve as a credible technical and business resource for customers and internal stakeholders What You Bring Bachelor's degree in a technical field or business, or equivalent work experience 5+ years of relevant Product Operations Managemen