Trials & Evaluation Coordinator

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Trials & Evaluation team sits at the heart of Axon's go-to-market engine — turning curiosity into conviction for the agencies and organizations we serve. We manage the end-to-end experience that puts Axon hardware and software in the hands of real customers, letting our products speak for themselves. If you thrive on operational excellence, cross-functional collaboration, and making complex logistics look effortless, this is the team for you. The Trials & Evaluation Coordinator is a critical operational role responsible for managing the end-to-end lifecycle of Axon product trials and evaluations. This individual serves as the central hub between Sales, Customer Success, Product, and Logistics teams — ensuring that every trial is set up, staffed, and executed seamlessly so that prospective customers experience Axon's technology at its best. Beyond day-to-day trial operations, this role owns the nationwide logistics program for Axon Fleet demo vehicles, coordinates Axon's Automatic License Plate Reader (ALPR) trial program — bringing working knowledge of agency-side deployment and permitting considerations so pilots are set up for success — acts as the subject matter expert (SME) for the Cradlepoint renewal process, and drives continuous operational improvement through automation and documentation. What You’ll Do Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Trial Operations Receive, triage, and process incoming trial requests from the Sales team, ensuring all necessary information is captured before procurement begins Coordinate the procurement, configuration, and shipping of Axon hardware and software for customer trials Schedule and confirm trial resources, including Professional Service Managers and field installers, aligning availability with trial timelines Track active trials end-to-end and manage the post-trial return process for all gear, ensuring accurate inventory reconciliation ALPR Program Coordination Coordinate end-to-end logistics and operational setup for Axon's Automatic License Plate Reader (ALPR) trials — including device staging, vehicle and fixed-site installation scheduling, and post-trial recovery across mobile, trailer-based, and fixed deployments Serve as the operational point of contact for ALPR trial deployments, partnering with Sales, Product Success Managers, and field installers to ensure each pilot is configured to the agency's specific use case, coverage area, and hotlist requirements Bring working knowledge of the jurisdictional permitting considerations that surround ALPR camera placement (e.g., right-of-way, utility/pole attachment, DOT/traffic) so trial scoping, timelines, and customer conversations realistically account for what the agency will need to secure on their side Build and maintain trackers for ALPR trial milestones and hotlist sources — with visibility into any agency-side prerequisites — to ensure auditability and a smooth handoff to Customer S