Account Manager, Mid-Market

About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. Now, we have joined forces with Capterra https://www.capterra.com/, SoftwareAdvice https://www.softwareadvice.com/, and GetApp https://www.getapp.com/ to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence. And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI. Does that sound exciting to you? Come join us as we try to reach our next PEAK! About G2 - Our People At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn. You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI https://company.g2.com/dei and philanthropic work (like our G2 Gives https://company.g2.com/gives program) because it encourages us all to be better people. ABOUT THE ROLE As a Mid-Market Account Manager, you'll own a book of existing customers, software and services companies using G2 to drive their marketing and revenue and your job is simple: keep them, grow them, and make them successful. This is a farming role. You're not building pipeline from scratch you're deepening relationships, finding expansion opportunities, and making sure customers renew and grow. You'll work closely with Customer Success to deliver value, and directly with decision-makers in marketing and sales to show them what G2 can do for their business. If you've consistently grown a book of business, can run a renewal cycle without hand-holding, and know how to sell value not just features this role has real upside in compensation and career growth. IN THIS ROLE, YOU WILL: - Sales: Own existing business quota for G2 Marketing Solutions for one of our fastest growing segments in Asia Pacific. - Collaborate with internal resources to tell data-driven stories. - Own the entire renewal cycle for your assigned segment and region. - Identify opportunities to upsell customers with additional G2 products. - Drive urgency with prospects and help them see value in G2’s solutions. - Advocate for our customers’ needs with internal stakeholders - Manage customer expectations and escalations. - Drive executive engagement and sponsorship on key accounts. Responsibility Area: Customer Engagement (45%) - Working closely with our Customer Success Managers to deliver value to customers to ensure they renew with G2. - Ensure any new customers get off to a fast start with G2 and see value quickly. - Actively engage key and potential stakeholders to ensure they understand the value G2 brings, understand their needs, and how G2 can help them achieve their goals. - Prospect into our existing customers, identifying new opportunities for growth with existing and new products. Responsibility Area: Opportunity Management (40%) - Manage the entire renewal cycle, with a fo