Product Manager II

Company Overview: At Panopto, we are the most customer-centric learning technologycompany in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career. To enhance our team we are seeking an experienced midlevel Product Manager to lead the creation, definition, and development of innovative business concepts, feature concepts, and customer experience concepts with the extended team of functional leaders that will ultimately develop, sell, and support the design. Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with not only deeply understanding market demands in terms of customer outcomes but also proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources including customer feedback, industry analysts, and input from various departments such as sales, sales engineering, marketing, business development, customer success, training, documentation, and support to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs-to-be-Done (JTBD) to ensure the right problems are being solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. At Panopto, we collaborate as a team which may mean taking on additional tasks or projects within the scope of your role. This also offers growth opportunities and helps us scale as business needs evolve. You’ll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You’ll Contribute In this role, you will: Specific Features: Propose new features/modules based on the analysis of gathered data. Identify, understand, and mitigate risks to the product roadmap and plans. Develop and present the product roadmap to internal and external stakeholders. Create ROI models and business justifications for each product feature within the roadmap items. Markets & Validations: Utilize industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends. Benchmark Panopto’s offerings against competing SaaS solutions in the EdTech, L&D, video infrastructure, and platform integration spaces to inform strategic direction. Communication & Collaboration: Collaborate with internal stakeholders and customers to de-escalate issues and facilitate successful remediation through cross-functional teamwork. Take a consultative approach when working with sales, customer success, and engineering to uncover the root needs behind feature requests. Customer Focus: For features that don’t meet customer expectations and predetermined success metrics, define the path to deprecation while gracefully extricating the company from commitment to the feature. Conduct post-mortems and share results. Measure and analyze existing features for opportunities to innovate and improve, providing additional benefits to customers. Project Management: Own the end-to-end delivery lifecycle of product initiatives within Agile sprints. Coordinate cross-team dependencies, manage stakeholder expectations on timelines, and maintain rigorous backlog grooming and sprint planning practices. How We Thrive: "You’ll join a team where we challenge ideas, not people, knowing our success depends on our co