Senior Platform Engineer - US Remote

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-69d3af6b-3b08-8333-a766-927e9fdc4847-62" data-testid="conversation-turn-192" data-scroll-anchor="true" data-turn="assistant"> PerfectServe is seeking a Senior Platform Engineer to drive the design, build, and optimization of our cloud platform capabilities. The ideal candidate brings deep, hands-on experience in containerized infrastructure, especially Kubernetes, along with a strong command of modern cloud technologies, automation practices, and security principles. You’ll also help shape how we leverage AI and AIOps to make our platform smarter, more resilient, and more self-healing. Serving as a technical anchor on the platform team, you’ll tackle our most complex infrastructure challenges and raise the bar for engineering quality across the organization. Your work will directly support the healthcare community we serve. Essential Functions Technical Design & Architecture Lead the design and planning of cloud-native systems, ensuring they meet business objectives, scalability needs, and security standards. Drive architecture decisions and establish patterns and best practices that the broader engineering team can adopt. Cloud Implementation & Strategy Drive the deployment and evolution of cloud-based solutions with a strong focus on AWS services, leveraging modern Infrastructure as Code and automation strategies. Evaluate emerging technologies and recommend adoption where they strengthen the platform. AI & AIOps Integration Identify and implement opportunities to apply AI and machine learning to platform operations, including intelligent monitoring, anomaly detection, predictive autoscaling, automated incident triage, and root-cause analysis. Evaluate and integrate AIOps tooling to reduce toil, accelerate mean time to resolution, and move toward self-healing infrastructure. Optimization & Performance Continuously tune and impro