Support Center Consultant

What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach: In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years. At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward. If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place! PerfectServe’s Help Center Consultants are responsible for optimally applying the PerfectServe, Telmediq, and Patient and Family Communication platforms to meet the changing needs of our established clients. They must: Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions. Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe. Prioritize and manage many tasks simultaneously in a fast-paced environment. Key Responsibilities Consistently exceed client expectations. Engage clients through expert questioning and active listening to understand needs and issues. Design applications that produce the best possible experiences and outcomes. Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.). Configure high-quality solutions optimized for client self-administration and help center support. Receive requests to cancel services, acting resourcefully to retain clients. Success Factors Excellent written and verbal communication skills. Succinctly articulates complex ideas and asks effective questions. Able to lead and manage structured discussions. Excellent analytical skills. Simultaneously considers the big-picture and precise details. Process improvement focus. Broad knowledge of medical specialties and clinical workflows. Mastery of the PerfectServe platform and configuration standards. Exceptional customer service skills. Approachable and a team player. Effective in teaching and coaching. Motivated to advance career and company. Ability to work in a fast-paced environment and adapt to change. Strong work ethic. Essential Qualifications 1–2+ years as a PerfectServe Specialist Meeting role expectations and KPI’s Beneficial Qualifications 2+ years as a PerfectServe Shift Leader 2+ years as a PerfectServe Implementation Consu