Growth Customer Success Manager

About SINGU At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business. Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started. Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus. If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation. ABOUT THE ROLE We’re looking for a Growth Customer Success Manager to join our Customer Experience team and take full ownership of a portfolio of growth customers on the SINGU platform across CEE. You’ll own renewals, drive adoption, and identify and create the expansion opportunities that fuel our commercial growth – with a clear stretch target of 130% NRR across your book. This is a role for a commercially sharp operator who can balance customer outcomes with revenue growth, work with data to prioritise where it matters, and run a portfolio of 30–40 accounts without dropping the ball. You hold yourself accountable for the number, not just the activity. Location: Hybrid – Kraków or Warsaw, 2–3 days per week from the office, with regular travel across CEE for on-site customer visits. RESPONSIBILITIES • Own a portfolio of 30–40 growth customers – manage your book end-to-end across CEE, driving value, owning renewals, and accountable for the commercial outcomes. • Own renewals and hit a 130% NRR target – you own the renewal number in your portfolio and are accountable for net revenue retention across your accounts. • Identify and create expansion opportunities – spot commercial potential in your accounts, scope and build qualified opportunities, and partner with Sales to convert them. • Drive product adoption and engagement – help customers realise value fast and embed the SINGU platform into their day-to-day operations. • Monitor customer health and usage – track adoption, usage, risks, and commercial signals; act early when health drops. • Run regular check-ins, success planning, and business reviews – hold meaningful conversations about measurable outcomes — not just status updates. • Reduce churn risk through proactive engagement – spot warning signs and intervene before they become renewal problems. • Segment and prioritise – use value, risk, and growth potential to decide where your time goes. • Support scalable CS motions – contribute to campaigns, webinars, enablement, and adoption playbooks that reach customers at scale. • Coordinate with Sales on qualified expansion opportunities – hand over warm, well-scoped opportunities and stay close through the cycle. • Channel customer insight back to the business – route product feedback, support patterns, and trends to Product, Support, and Leadership. • Maintain accurate CRM and customer health records – the data is only useful if it’s reliable. WHAT YOU WILL BRING TO THE TEAM • Mid- to senior-level experience in Customer Success, Account Management, SaaS sales, or growth-focused customer roles – ideally in B2B SaaS, with a track record of delivering both customer value and commercial outcomes. • Strong commercial mindset – you identify and create expansion opportunities an