Automation Builder

TeamDynamix is seeking a hands-on Automation Builder to join our remote Product organization. In this role you'll design, build, and maintain automation and integration templates on the TeamDynamix no-code platform, helping customers get rapid value from our iPaaS, Conversational AI (CAI), and emerging AI & Automation products. This role suits someone who can contribute production-ready templates leveraging existing experience from the platform. What You'll Do: Build: - Design, build, and ship automation templates, integration templates, and CAI tasks on TeamDynamix iPaaS and CAI. - Build reusable templates that solve novel, high-value problems faced by thousands of IT organizations, expanding what customers can achieve on the platform. - Translate product specs and customer requirements into working, scalable automations. - Identify opportunities for new templates based on platform capabilities, customer feedback, and emerging use cases. Test, document, and maintain: - Own thorough testing and QA before each template release. - Write clear, easy-to-follow setup guides and configuration documentation that implementation teams and customers can understand. - Maintain and improve existing templates as the platform evolves. - Collaborate with Product to address template questions, troubleshooting, and issue resolution. Required Qualifications: - Hands-on experience building on TeamDynamix iPaaS and/or Conversational AI (CAI). - 3+ years in IT, IT service management, or a related technical role. - Demonstrated experience building on no-code/low-code automation or integration platforms. - Working knowledge of ITSM concepts and workflows (incident, request, change). - Solid grasp of REST APIs, data structures, and core programming concepts. - Clear documentation skills, able to write setup guides that implementation teams and customers can easily follow. - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: - Experience with TeamDynamix Work Management and/or IT Asset Management (ITAM). - Scripting ability in PowerShell, JavaScript, or a similar language. - Experience with other iPaaS or automation platforms (Workato, Power Automate, Zapier, Boomi, MuleSoft, Flowgear). - Service desk, systems administration, or frontline IT experience. - Familiarity with other ITSM platforms (ServiceNow, Jira Service Management, Freshservice). - ITIL Foundation, HDI, or a related certification. - Baseline understanding of AI capabilities, strengths, and limitations. About You: - A systems thinker who naturally maps inputs, outputs, dependencies, and edge cases. - Detail-oriented about clean configurations, thorough testing, and accurate documentation. - Customer-focused, designing for both the end user and the administrator. - Self-directed and quick to absorb new platform features as they ship. - Comfortable shipping MVP-style and improving iteratively. What We Offer - Competitive compensation that reflects employees’ skills and contributions. - Comprehensive health insurance plans. - Wellness programs that promote physical and mental well-being. - Traditional and Roth 401(k) savings options with company match. - Remote-first with flexible working hours. - Prioritized work-life balance, with 15 observed days off in addition to PTO. - Family-friendly policies including paid parental leave. - Paid life insurance, short-term, and long-term disability insurance. - Regular acknowledgement of achievements with recognition programs. - Counseling services and resources for personal and professional challenges. - Transparent communication about company goals, strategy, and performance. - Regular feedback sessions and performance reviews. - Anti-bias and anti-harassment training programs. - Trust and autonomy in decision-making within your role. - Work environment that encourages you to be your authentic self. - Flat management structure with approachable leaders who