Technical Account Manager, India

ABOUT CARTESIA Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. ABOUT THE ROLE We’re looking to hire a Technical Account Manager, based in India, to own the enterprise customer technical relationship from signed contract through production and beyond. You’ll be the primary point of contact for a portfolio of India-based enterprise accounts, and a key contributor to how Cartesia expands across the region. This role sits within our broader GTM team and works closely with counterparts at our San Francisco HQ. You’ll be expected to operate with high autonomy during your region, while staying tightly looped with the team at HQ on strategy, product roadmap, and cross-functional issues. You’ll drive customers to go-live, keep them healthy, and grow their usage over time— scoping problems, removing blockers, bringing the right people, and driving to conclusion. YOUR IMPACT - Own the full post-sale technical relationship for a book of India-based enterprise accounts, from pre-go-live scoping through post-launch stabilization and expansion. - Drive customers to go-live with urgency and precision: define success criteria with senior technical stakeholders, design implementation strategy per customer, run daily standups and 30/60/90 onboarding reviews, and project manage the rollout end-to-end. - Independently triage customer technical issues— distinguishing product bugs, integration failures, and customer-side misconfigurations— and route to the right internal owner on the first try. - Lead FDEs through implementation: set direction, manage scope, and serve as the primary technical counterpart for the customer, not a project manager with a spreadsheet. - Translate customer needs into crisp internal documentation like clear bug reports, feature requests with full context, and scope change docs. - Monitor account health proactively, identify at-risk customers before problems escalate, and drive consumption and usage growth across the book. - Surface expansion opportunities to Sales with specific context. Flag upsell-ready accounts, build the handoff, and understand the revenue connection between customer health and growth. - Serve as the real-time voice of India-based enterprise customers back to SF: bring market-specific context to product discussions, flag region-specific use cases, and help the HQ team understand what’s different about deploying voice AI in India — regulatory environment, language requirements, telephony stack, and buyer dynamics. - Partner with the product and engineering teams as a key feedback channel — turn customer pain into platform improvements and close the loop with the customer when it ships. - Build the India TAM playbook as a byproduct of execution: 30/60/90 framework, escalation paths, go-live checklists, and technical champion management. WHAT YOU BRING - 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company - Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer - Proven ability to manage a complex multi-stakeholder book si