Head of Field Sales

WHO WE ARE Imprint is building a platform that helps the world’s best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to predict what each customer will do next and act on it, so brands can offer powerful financial products without becoming a bank. Co-branded cards alone account for over $300 billion in U.S. annual spend, and most still run on legacy bank rails. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we’re building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. As Head of Field Sales, you will own and scale Imprint's in-house field sales function. This is a senior leadership role with full accountability for field team performance, partner relationships, and operational excellence across retail locations. You will lead a high-performing field sales team, building the systems, processes, and culture needed to deliver measurable results for Imprint's most important strategic partnerships, and scale the team to support new partnerships as Imprint grows. This role requires a builder mindset, deep ownership, and the ability to operate with autonomy in a high-stakes, confidential transition. What Success Looks Like in the First 90 Days - Established clear performance management framework with KPIs tied to application volume, merchant spend, store-level engagement, and partner feedback - Built trust with store teams so visits are valued and employees look forward to field rep engagement - Defined operating cadence including visit frequency, agenda structure, performance reviews, coaching rhythms, and escalation protocols - Created prioritized roadmap of operational and tooling gaps, with clear plan to leverage Imprint's full tooling suite for field team enablement Responsibilities - Own end-to-end field sales operations, including hiring, training, performance management, territory design, and partner relationship management - Build and manage high-performing field sales team across multiple retail locations, with direct accountability for application volume and partner satisfaction - Design and implement scalable field sales infrastructure: territory planning, coverage models, visit cadence, performance dashboards, and coaching frameworks - Establish rigorous performance management systems with clear metrics, scorecards, and data-driven feedback loops - Develop training programs to keep field reps fluent in product knowledge, technical support, and customer service best practices - Build strong relationships with partner leadership and store teams, acting as primary point of contact for field operations - Analyze unit economics and performance trends to identify improvement opportunities and optimize team efficiency - Collaborate with cross-functional stakeholders (general managers, finance, operations, tech) to address tooling gaps and operational needs - Set and maintain high performance bar while building a culture of accountability, ownership, and continuous improvement Qualifications Required - 8–12 years of leadership experience in field sales, retail operations, or territory management, with proven track record of building teams from scratch - Demonstrated success designing and scaling field sales operations, including territory planning, cadence design, coverage modeling, and performance infrastructure - Strong analytical skills with experience building