General Manager

WHO WE ARE Imprint is building a platform that helps the world’s best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to predict what each customer will do next and act on it, so brands can offer powerful financial products without becoming a bank. Co-branded cards alone account for over $300 billion in U.S. annual spend, and most still run on legacy bank rails. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we’re building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. The Team The Growth team at Imprint is responsible for relentlessly driving the growth of our business, from setting go-to-market strategy to launching and running our merchant partners’ programs successfully and scaling their growth through new cardholder acquisition and existing cardholder engagement. We span business development, marketing, partner success, brand, and product, and work cross-functionally with the leadership team to be the voice and advocate for our partners Location This role is based in Imprint’s San Francisco office. What You'll Do As the General Manager for a strategically important co-brand credit card program at Imprint Payments, you will play a pivotal role in building and maintaining strong multi-level relationships with our partner and ensuring the continuous and sustainable growth of the program. This role requires a strategic thinker with a strong background in partnership development, P&L management, and a deep understanding of financial services. This role will own and execute overall relationship and marketing strategies for the program, ensuring the program is meeting business objectives and goals for both Imprint and our partners. You will work cross-functionally with our internal teams and with our brand partners to execute innovative and value-driving initiatives that distinguish Imprint’s programs as top-performing across all KPIs. Key Responsibilities - Strategic Partnership Management: - Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders - Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives - Program Growth and Performance: - Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders - Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals - Marketing and Promotion: - Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage - Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals - Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions - Compliance and Risk Management: - Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements - Implement risk management strategies to safeguard the program's financial health and minimize potential issues - Reporting and Analysis: - Generate regular reports on program performance and pro