Senior Enterprise IT Engineer

WHO WE ARE Imprint is building a platform that helps the world’s best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to predict what each customer will do next and act on it, so brands can offer powerful financial products without becoming a bank. Co-branded cards alone account for over $300 billion in U.S. annual spend, and most still run on legacy bank rails. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we’re building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. As Senior Enterprise IT Engineer, you will own the design, automation, management, and support of Imprint’s core IT infrastructure and employee technology services. This role is critical to maintaining our security posture, scaling internal operations, and building reliable systems that enable employees to work efficiently across a distributed organization. You will partner closely with Security, Engineering, People, Finance, Legal, and business teams to understand pain points, gather requirements, and design scalable IT systems, identity and access controls, device management workflows, software administration processes, and automations. As Imprint becomes an AI-native company, you will help define and build the IT systems, workflows, automations, and AI-enabled solutions that support this vision. This is a hands-on engineering role for someone who can both administer enterprise systems and design, build, automate, and continuously improve solutions using AI where appropriate. You should be comfortable writing code, integrating SaaS platforms, designing secure workflows, maintaining reliable IT services, and managing IT systems with an eye toward cost, scalability, operational efficiency, and AI-enabled productivity. WHAT SUCCESS LOOKS LIKE IN THE FIRST 90 DAYS - Established clear ownership of identity and access management systems, including SSO, MFA, user provisioning, de-provisioning, and access reviews - Assessed access controls, device compliance, and key IT workflows, with remediation and automation opportunities identified - Engaged with key stakeholders to understand pain points, collect requirements, and prioritize systems, automation, or AI-enabled improvements - Designed and delivered at least three meaningful IT automation or systems improvement that reduces manual work, improves reliability, or strengthens security - Identified opportunities to leverage AI to improve IT service delivery, employee productivity, support workflows, or operational reporting - Improved device management, software deployment, or access management workflows to reduce friction for end users - Developed clear documentation for key systems, automations, integrations, AI-enabled workflows, and operational processes - Demonstrated urgency and bias for action in resolving critical issues, especially account lockouts, access emergencies, device issues, and business-impacting IT incidents RESPONSIBILITIES SYSTEMS DESIGN & IT AUTOMATION - Engage with stakeholders across the business to understand pain points, gather requirements, and design IT systems and workflows that meet operational needs - Design, build, and maintain scalable IT systems, workflows, automations, and AI-enabled solutions that improve efficiency, reliability, security, and employee experience - Develop scripts, integrations, internal tools, and AI-a