GTM Senior Associate

About Multiply Multiply Mortgage is an AI-native mortgage company. We pair experienced, local mortgage advisors on our team with groundbreaking technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service, and modern software. Our team previously built consumer tech products at Uber, Square, DoorDash, and Google and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan originators. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother. Multiply Mortgage is backed by Kleiner Perkins and A*, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more. GTM SENIOR ASSOCIATE Location: San Francisco (3-4 days/week in office) Reports to: Head of GTM THE ROLE Multiply is hiring a GTM Associate to own the post-sale experience for our employer partners. This role is responsible for launching the Multiply Mortgage benefit, driving employee engagement and utilization, and building trusted, long-term relationships with HR, People, and Benefits teams. You’ll sit at the intersection of implementation, optimization, and relationship management—ensuring that each partner launch is smooth, that employees understand and use the benefit, and that Multiply consistently delivers measurable value. This is a high-ownership role with real influence over retention, expansion, and how we scale customer success as a function. If you’re excited about benefits, financial wellness, and helping companies roll out meaningful programs that employees actually use, this role is for you. WHAT YOU’LL DO - Own execution of partner launches end-to-end, including setup, coordination with stakeholders, and go-live readiness - Work with employer partners (HR, Benefits teams) to drive adoption, engagement, and ongoing utilization - Manage ongoing partner relationships, including reporting, regular check-ins, performance reviews, and strategic planning conversations - Analyze funnel performance, identify drop-offs, and implement data-driven optimizations - Act as the voice of the customer—surfacing feedback, insights, and patterns to inform onboarding flows, user experience, product improvements and GTM strategy - Help develop and scale repeatable GTM playbooks across different partner types (direct, broker, PEO, platform) WHAT WILL MAKE YOU SUCCESSFUL - 3–5 years of experience in a GTM, operations, analytics, or client-facing role (e.g., BizOps, Growth, Partnerships, Consulting, etc.) - Strong analytical skills: you’re comfortable working with data, building basic models, and translating insights into action - Technical fluency with tools like Excel/Google Sheets (advanced) and basic SQL tools (or willingness to learn quickly) - Clear communicator who can work across internal teams and external partners effectively - High ownership mindset that thrives in a fast-paced environment - Detail-oriented and systems-minded: you look for ways to make processes more scalable and repeatable - Interest in fintech, marketplaces, or embedded distribution models NICE-TO-HAVES - Early-stage startup experience where processes were built from scratch - Experience with benefits platforms, brokers, PEOs, or channel-driven partnerships - Familiarity with launching or managing employee benefits