Lock & Scenario Analyst

ABOUT MULTIPLY MORTGAGE Multiply Mortgage is a technology company and a mortgage company. We pair experienced, local mortgage advisors on our team with technology to deliver a better customer experience. Through our company partnerships channel, we partner directly with companies to offer mortgages as an employee benefit — with exceptional rates, concierge service, and modern software. Our team previously built consumer tech products at Uber, Square, DoorDash, and Google, and we are bringing the customer experience we love from these products to mortgage origination. We’re committed to building technology that enhances, rather than replaces, experienced mortgage loan originators. A mortgage is the largest financial transaction of most Americans’ lives—they deserve an expert advisor to guide them through the process, and technology that makes the experience smoother. Multiply Mortgage is backed by Kleiner Perkins, A*, and Box Group, as well as founders and executives from Ramp, Plaid, Figma, DoorDash, Notion, Instacart, Faire, Flexport, Niantic, Rippling, Iterable, Lattice, Newfront, and more. OPPORTUNITY OVERVIEW The Lock & Scenario Analyst is s a dual-function role responsible for (1) partnering with loan officers and operations to structure and qualify residential mortgage scenarios and (2) executing daily lock desk functions to optimize pricing, manage rate locks, and protect secondary marketing margins. This role serves as a primary resource for investor guidelines, pricing, and lock questions, ensuring loans are structured, priced, and locked accurately and in line with investor, agency, and company policies. HOW YOU WILL CONTRIBUTE: LOAN STRUCTURING & SCENARIO SUPPORT - Serve as the central “scenario desk” resource for loan officers, providing guidance on loan structure, program eligibility, and qualification for agency, government, jumbo, and non-QM products. - Recommend viable loan options and structures that meet both guideline and borrower objectives, based on borrower and collateral qualifying criteria. - Identify and flag potential guideline issues, documentation gaps, and credit policy exceptions early in the process to reduce rework and underwriting touches. - Support new product rollouts by learning program nuances and serving as a front-line resource on specialty programs (e.g., DSCR, bank statement, asset depletion, jumbo). - Assist in creating and maintaining searchable FAQs, job aids, guideline matrices, and scenario desk reference materials for production and operations teams. LOAN DESK & PRICING EXCEPTION - Process rate lock requests, re-locks, changes, and cancellations timely and in accordance with company policy, investor guidelines, and secondary marketing directives. - Utilize both our LOS and Investor Portals to ensure rate locks are consistent within both systems. - Verify pricing, loan-level price adjustments (LLPAs), and lock terms for accuracy prior to locking loans. Reach out to the appropriate loan originator for any corrections or clarifications needed prior to lock. - Monitor loans approaching lock expiration and proactively coordinate with production/ops on extension, re-lock, or cancellation decisions, including loans funded but not yet purchased by an investor. - Assist with daily rate accuracy, pricing updates, and system maintenance to ensure accurate loan program and investor pricing availability in the LOS/PPE. - Approve, deny, or escalate price exceptions based on company policies. RISK, COMPLIANCE, AND QUALITY - Build and maintain reporting on pipeline lock details to support accurate forecasting, pipeline reviews, and minimize costs associated with inaccurate or expiring locks and pricing policies not followed by loan originators. - Help reduce pricing and eligibility defects by validating program selection, lock terms, and key data points that impact salability and profitability. - Collaborate with Product Lead on recommendations for automation of loan scenario guidance and lock ma