Customer Success Director

At Nuna, our mission is to make high-quality healthcare affordable for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass. Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why. Nuna has established its brand in the B2B space over the last decade by shifting the US healthcare system towards an incentive model that rewards healthcare providers for positive outcomes. Marshalling our collective backgrounds and insights, we are now crafting an innovative, consumer app - a clinically driven healthcare companion experience that leverages AI, gamification and social support techniques to improve outcomes for people with chronic conditions. As a sign of the impact Nuna has already made in this space, Nuna was recently selected to join the Centers for Medicare & Medicaid Services (CMS) Health Tech Ecosystem, a landmark public-private initiative designed to transform healthcare for Americans. YOUR TEAM Nuna’s Customer Success team is helping transform how healthcare works for patients by bringing care beyond the clinic and into people’s daily lives. We partner with leading health systems, working together to ensure patients can better manage chronic conditions while staying connected to their care teams. In this model, success isn’t defined by contracts—it’s defined by how many patients we reach and how much we improve outcomes. Our team works directly with providers to embed Nuna into clinical workflows and make patient engagement scalable. As a Customer Success Executive you will build trusted relationships while driving the execution needed to reach patients at scale, helping deliver a more connected, personalized, and effective healthcare experience. Candidates must be based in the greater Chicago Area. The job includes up to 30% travel. YOUR OPPORTUNITIES You will own and scale provider partnerships by turning health systems into reliable patient acquisition and engagement channels. You will work cross-functionally with Customer Success, Product, Engineering, and Data teams to continuously improve performance, remove friction, and expand Nuna’s impact across clinics, populations, and care models. Your key responsibilities: Own Provider Partnerships - Serve as the primary point of contact for health systems and provider partners - Build trust with executive, clinical, and operational stakeholders - Align on shared goals (e.g., patient growth, outcomes, expansion) Drive Patient Growth - Embed Nuna into clinical workflows (e.g., outreach, care management) - Increase provider adoption - Own patient activation targets and clinic-level performance - Identify gaps and take action at the clinic and provider level Execute on Strategy and Program Delivery - Lead the execution of key initiatives, ensuring timely delivery and measurable outcomes - Partner cross-functionally with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions - Synthesize provider feedback and translate it into clear, actionable product and process enhancements - Drive continuous improvement through rapid iteration to enhance customer activation and ongoing engagement Expand Systems - Scale Nuna across additional clinics and patient populations - Transition pilots into system-wide deployments - Identify and lead growth opportunities within each partner QUALIFICATIONS Required Qualifications - Based in the Greater Chicago area - Comfortable with a 30% travel schedule to engage with clients and stakeholders - 7+ years working with healthcare providers, health systems, or payers - Knowledge of healthcare technology, ideally patient-facing applications - Proven ability to drive execution and outcomes, not just manage relationships - Experience with clinical workflows, care teams, or population