Account Manager

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike. Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs . We’re proud to be featured on among the fastest growing companies by Y-Combinator . About the Job We are seeking a highly motivated and strategically-minded Account Manager to own and grow our SME portfolio in Thailand. In this role, you will partner with Thailand’s most ambitious mid-market businesses, including emerging e-commerce brands and local tech innovators. We aren't looking for a "check-in" person, we need a growth architect who thrives on seeing their clients level up. Minimum Qualifications 3+ years of B2B account management or strategic sales experience in financial services, fintech, or payments Proven track record of consistently growing revenue within pool accounts. Experience managing global accounts is a strong plus Familiarity with the Thailand market is essential. You understand the need and cultural nuances of the Thai merchants Core Competencies: Builder & Founder-Like Mentality: You thrive in “zero-to-one” environments. You are hands-on, take full ownership, and are relentless in removing blockers for your clients and your team Exceptional Communicator: You possess professional proficiency in Thai and English. You can persuasively present to a boardroom in Thailand and collaborate effectively with internal teams in SEA Data-Led & Analytical: You make decisions based on data, not gut feel. You can analyze transaction patterns to identify risk and untapped potential Attributes We Value: Hustle with Integrity: You move fast, but you build trust through transparency and reliability Curiosity: You constantly ask “why” and dig deep to understand the root problem, not just the surface request Resilience: You are undeterred by long sales cycles and complex procurement processes Responsibilities 1.⁠ ⁠Strategic Portfolio Growth & Revenue Ownership Own the full P&L for a portfolio of pool accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion. Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce 2.⁠ ⁠Executive & Multi-Stakeholder Relationship Building Build and nurture C-level relationships(CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit’s roadmap to solve their core business challenges Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus 3.⁠ ⁠Cross-Functional Influence Partner with internal teams (Product, Engineering, Compliance, Legal) to bring the our clients’ needs back to the organization, influencing our product roadmap and regional strategy Work closely with the Business Development and Solutions teams to identify and scope net-new opportunities, bridging the gap