Senior Consultant, Financial Operations

The Role Every day, we do exciting work that makes a difference to startup founders and business owners. At Pilot, you will be helping clients solve critical operational challenges. Our team works with a multitude of high-growth startup founders and business owners from different industries and stages as their trusted operational partner and hands-on Financial Operations consultant. As a Senior Consultant on the Financial Operations team, you will work with colleagues from top tech companies and fast-growing businesses. Together, our team delivers world-class operational support across payroll, benefits, AP/AR, equity administration, and compliance. You will have endless opportunities to be a problem solver, creative thinker, and new business builder. Key Responsibilities This is a high-impact role working directly with our clients to: Implement rigorous problem-solving to help solve clients' most challenging operational issues on how to scale their businesses and manage their back-office operations Lead complex operational engagements often with multiple junior team members to deliver exceptional results Own communication with clients regularly to provide recommendations, anticipate their needs, and manage expectations Utilize operational best practices plus a deep understanding of back-office systems to help clients implement payroll workflows, AP/AR processes, equity administration, and compliance frameworks Research the latest developments and formulate insights into operational tools and best practices to become a strategic partner in their business growth Be part of the world's leading tech-enabled firm's operational services, acting as a trusted partner to our clients on critical operational decisions Build long-term client relationships and drive superior operational outcomes based on unique business insights Partner with clients to help them deliver measurable and sustainable improvements in operational and business KPIs Keep operational projects on track with ongoing monitoring, escalation management, and proactive problem-solving Support successful compliance requirements, investor discussions, and board meetings by ensuring operational excellence and providing actionable insights In partnership with the team and cross-functional partners, you will also: Track and evaluate key Financial Operations business initiatives, including new experiments, offerings, and process improvements Run ad-hoc analyses to help uncover growth opportunities or ways to scale the Financial Operations offering further Support new product development, new strategies, and explore new partnerships to expand the Financial Operations service line Mentor and guide junior team members, helping them navigate complex operational engagements and build their skills About You We are looking for people who demonstrate these qualities: 4-6+ years of relevant work experience in back-office operations, startup operations, and/or operational finance at a high-growth company Technical expertise in payroll, benefits administration, AP/AR, equity administration, or compliance is a plus Exposure to technology or other sectors or experience leading internal functions at startups or small/medium-sized businesses Experience working on complex operational engagements with junior team members, leading them to deliver high-quality outcomes Advanced Excel skills, with the ability to own operational workflows end-to-end, as well as ensure their quality, timeliness, and accuracy (Notion experience a plus) Highly analytical with the ability to consume, process, and prioritize large amounts of unstructured information Exceptional attention to detail and ability to work independently to deliver accurate, high-quality outputs with minimal oversight Excellent verbal and written communication skills with the ability to distill into structured frameworks and concrete action plans Maintain a high level of integrity in your work Highly entrepreneurial, proactive, and able to th