Technical Program Manager, Engagement Platform(s)

ABOUT THE JOB The ACLU seeks applicants for the full-time position of Technical Program Manager, Engagement Platform(s) in the Technology Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. The ACLU Technology Department is a broad umbrella covering both the ACLU’s Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency. The Product & Engineering division includes engineers, product managers, product designers, and project operations experts who build and maintain engaging digital products and secure technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU). WHAT YOU'LL DO Reporting to the Senior Technical Programs Manager , the Technical Program Manager, Engagement Platform(s) will supervise a platform that supports hundreds of donation, advocacy and other forms administered by staff across 54 affiliates and the national office. The Technical Program Manager will maximize the efficacy with which the ACLU uses this platform by assessing existing protocols and developing and executing new ones to improve the user experience for staff administrators and ensure consistency with functional, visual, and privacy standards. In your work yo u will collaborate with colleagues in the Technology Department, work with stakeholders across the organization, and oversee service delivery and custom development by a software vendor. The Technical Program Manager will also assist with data mapping and other aspects of an underway CRM migration, and engage in related projects and duties. The ideal candidate is a highly skilled software administrator who is experienced with enterprise level nonprofit engagement platforms including Springboard from Jackson River . YOUR DAY TO DAY Oversee a queue of projects and tasks undertaken by our vendor’s staff Partner with the Technical Support Administrator to provide platform support and troubleshooting; serve as backup for teammates as necessary; coordinate with other teams on more advanced support such as development of new product features Carry out quality assurance testing of system-wide software releases, custom features, and bug fixes Report on system upgrades by reviewing vendor’s release notes, editing and rewriting notes as necessary to ensure they are comprehensive and clear, and disseminating release notes and highlights to platform users Assess existing tools for monitoring system performance and data integrity; collaborate with vendor and colleagues to implement improvements Own and manage engagement platform trainings and onboarding programs for org-wide users Create and update form templates following design and technical guidelines; work with stakeholders to customize forms for special uses, ensuring that data privacy and hygiene protocols are maintained Conduct periodic form reviews and create reports on usage and trends for Tech Department leadership, product development colleagues, and key stakeholders On o