Senior Learning Consultant II

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: NOTE: Applicants MUST live within commuting distance to the upper Manhattan area 5 days per week. This position is on site with a customer, per our statement of work. Do not apply unless you are able to commit to this requirement. We are looking for a Senior Learning Consultant II (Dedicated) to join our Learning Services Dedicated Consulting team and support large institutions across markets including K12, Higher Ed, Business & Government. As a Senior Learning Consultant, you will deepen and elevate client use of Instructure products—driving adoption, organizational transformation, and impactful learning outcomes—through project management, change leadership, customized consultation, resource development, pedagogical expertise, and hands-on targeted coaching. You will play a vital role leading positive change, enhancing learner engagement, and tailoring both the content and the customer experience to meet specific institutional goals. What you will be doing: - Build and maintain strong relationships with key stakeholders to understand and prioritize their needs, providing exceptional value and a positive consulting experience. - Collaborate with stakeholders to create and execute detailed communication, training, and engagement plans. - Provide change leadership using the Instructure Success Model to support client vision and institutional goals. - Analyze data to align efforts with client objectives, track impact, identify challenges, and recommend targeted strategies for success. - Mentor and motivate institution leaders, faculty, designers, and staff, inspiring educators to achieve measurable success with Instructure products. - Customize deliverables to client use cases, goals, and plans; design and facilitate effective consulting sessions connecting product usage to best instructional practices. - Follow up after sessions to monitor progress and ensure continued success. - Work cross-functionally with Instructure teams and customers to optimize product usage across organizations. - Tackle a variety of tasks to support client rollout while upholding internal procedures, security/privacy protocols, and institutional policies. - Travel as needed to support on-site rollout and implementation. - Understand business functions, identify support needs, and recommend additional consulting when necessary. - Develop actionable insights and solutions using critical thinking, research, and problem-solving skills. - Build capacity at client sites for sustainable success after the consulting period ends. - Lead team subject matter experts, improve workflows, update documentation, support use of AI-driven knowledge base, and communicate changes effectively. - Develop foundational knowledge of revenue, forecasting, and budgeting concepts. - Serve as a liaison between dedicated and flexible learning consultant services. - Update team resources in line with branding, style guides, and product updates. - Project manage key team or departmental projects. What you will need to know/have: - Minimum 5 years of Instructure product experience, with demonstrated ability to create engaging Canvas courses that are responsive, accessible, and inclusive. - At least 1 year of experience with other Instructure tools. - At least 1 year in an educational leadership position managing a team using an LMS for pedagogical purposes (more preferred). - Experience leading change, building relationships, and driving technology adoption at a large organization. - Minimum 1 year of professional development creation/delivery for educators. - Min