Partner Success Manager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: About the Role As a Partner Success Manager at Instructure, you will own an assigned book of partners and manage the full lifecycle of each relationship—from onboarding and adoption through renewal and growth. You’ll be accountable for renewal attainment, pipeline generation, and bookings support in collaboration with our Partner Sales Team. This role calls for someone who can operate independently, prioritize across a multi-partner portfolio, and use data and partner insight to drive consistent results. What you will do - Partner Relationship Management: Build and maintain trusted relationships with partner stakeholders. Learn their organizational priorities, communication styles, and objectives to ensure every interaction progresses the partnership. - Strategic Discovery & Planning: Conduct structured discovery to understand each partner’s goals, challenges, and desired outcomes. Develop and execute actionable success plans aligned with both partner and Instructure objectives. - Pipeline Growth & Expansion: Proactively identify growth opportunities. Collaborate with Sales to support pipeline generation and advance non-renewal booking opportunities. - Renewal & Risk Management: Own the renewal forecast for your book of business. Track account health, flag risks early, build mitigation plans, and keep forecasts up to date based on data, usage, and partner sentiment. - Product Adoption & Optimization: Work with internal teams to ensure best practices and sustained engagement with Instructure solutions. - Cross-Functional Collaboration: Collaborate across Sales, Product, Support, and Marketing to deliver a seamless partner experience. Communicate partner context and needs clearly to key stakeholders. - Reporting & Governance: Maintain accurate documentation, meeting notes, and system updates. Keep forecasts, partner records, and governance processes current. What you need to know/have - 3+ years in partner success, account management, or customer success—ideally in EdTech or SaaS. - Demonstrated commercial acumen with a track record of managing a partner portfolio and direct accountability for retention and revenue KPIs. - Strong operational skills with the ability to manage competing priorities across multiple accounts with clear, data-informed prioritization. - Technical proficiency, including deep knowledge of learning management systems (LMS), integrations (LTI, API), and CRM tools (Salesforce) is highly preferred. Who you are - Problem Solving & Judgment: Approaches challenges with clarity and logic; identifies root causes and delivers practical solutions, especially under pressure. - Ownership: Follows through on commitments and learns from experience. - Communication: Adapts tone, detail, and delivery to suit the audience; equally effective in quick Slack threads and executive business reviews. - Curiosity: Digs deeper into the “why” behind partner requests and internal challenges to find better solutions. - Collaboration: Enhances team effectiveness, raises concerns constructively, and maintains a solutions-focused energy. - Partner Focus: Keeps partner outcomes central to all decisions, earning trust by consistently acting in the partner’s interest. - Growth Mindset: Seeks feedback, shares learning, and strives to raise the bar for themselves and the team. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employ