Learning Consultant

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a Strategic Learning Consultant to work with K12 or Higher Education institutions as part of our Learning Services team. Strategic Learning Consultants help customers manage change and deepen and elevate their use of Instructure products to meet organizational goals through strategic planning, customized consultation, applicable resource development, project management, training, and hands-on targeted coaching. To lead positive change, increase platform adoption, enhance learner engagement, and drive organization-specific initiatives, the team tailors content and customer experience to support institutions. This position will focus specifically on working with project sponsors, institution leaders, instructional designers, instructional coaches, faculty, and other staff to effectively use Instructure products to meet the organization’s instructional goals. Providing exceptional customer service to maintain strong relationships will be critical in this role. A successful Strategic Consultant will help the customer plan for change, increase and enhance Instructure product use across the organization, incorporate best practices, and build capacity within the organization to sustain their use after the consulting period is over. What you will be doing: - Collaborate with key stakeholders to create and execute effective and detailed communication, training, and engagement plans. - Act as an agent of change within the organization to support the implementation of the organization's vision and goals for Instructure products. - Use data effectively and follow an inquiry process to share your analysis of challenges, apply targeted strategies, and elevate the teaching and learning within Instructure products. - Mentor and motivate organization leaders, faculty, designers, and staff on all things Instructure, specifically Canvas, Mastery Connect & Impact, and inspire educators to achieve unparalleled awesomeness with these products. - Listen to the needs of the organization and help to meet those needs with Instructure products, including building adoption resources, model courses, and other key deliverables. - Plan, schedule, and conduct product training and consulting sessions using appropriate tools and organizational skills. - Help leaders make connections between product usage and instructional best practices for learners. - Follow-up after consulting sessions to monitor progress and promote success. - Collaborate with team members, Instructure employees, and customers to enhance our product(s) use across the organization. - Prepare, curate, and deliver amazing help documents, incredible course materials, and superstar presentations specific to the organization. - Demonstrate a willingness to tackle any task that supports the customer’s rollout of the Instructure Learning Platform while also following internal procedures, Instructure security and privacy protocols, and institution policies. - Travel to support the rollout of Instructure products as needed and appropriate. - Identify areas where additional support, training, or consulting are needed. Here is what you will need to know/have: - At least three years of teaching, or consulting experience in a K12 or higher education setting, including experience with a digital learning environment. - At least two years of Canvas and/or Mastery Connect experience is required, more preferred, including making awesome and engaging Canvas courses that are responsive to and inclusive of teaching and learning needs in a digital learning environment. Addition