Technical Consultant - MEXICO

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Technical Consultants are responsible for providing expert consultation and technical configuration of our products. In this role, you will support implementations of Canvas-related products for both new and existing customers in Mexico and NORAM. The ideal candidate thrives on flexing their problem-solving skills, enjoys working with data pipelines, and is comfortable writing basic code or scripts. Adaptability, innovative thinking, and a strong grasp of technical concepts are a must. WHAT YOU WILL DO - Collaborate with internal teams and end users to determine technical requirements (e.g., authentication, SIS integration). - Assess and propose technical solutions tailored to customer needs and constraints. - Provide ongoing technical consultation and assistance for both internal and external partners, including best practices and process improvements. - Pilot and test middleware solutions to streamline data transfer between customer data sources and Canvas. - Own the delivery of solutions from planning through execution. - Document processes thoroughly and maintain up-to-date records for all projects. - Communicate complex technical concepts clearly and efficiently, both in writing and orally. - Develop custom tools to enhance team workflows and productivity. - Minimize Instructure’s risk exposure through careful management of technical integrations and configurations. WHAT YOU WILL NEED TO KNOW/HAVE - Bachelor’s degree in a related field. - 2+ years of experience in SaaS implementations or technical support roles. - Solid understanding of identity provider authentication systems (e.g., CAS, SAML, LDAP, OAuth). - Experience working with APIs. - Excellent written and verbal communication skills. - Strong interpersonal abilities with a customer-centric approach. - Willingness and capability to learn and apply new technologies quickly. - Some experience with a programming language is strongly preferred. - Ability to collaborate across departments and with stakeholders at various levels. - Strong analytical and problem-solving skills; able to manage shifting priorities and timelines. - Experience in higher education or K-12 sectors is preferred. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve impleme