Technical Project Manager

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: As the Technical Project Manager (Implementation Consultant), you will serve Instructure’s customers by fulfilling both project management and technical consultation responsibilities. SUMMARY OF ROLE This position combines project management and technical consulting for software implementation projects, particularly SaaS platforms. The role ensures that projects are delivered efficiently, on time, and meet client expectations while providing expert guidance on system integrations, configurations, and data migrations. CORE PROJECT MANAGEMENT RESPONSIBILITIES - Initiation & Planning: Gather requirements, define roles and responsibilities, develop project charters, schedules, communication plans, and risk mitigation strategies. - Execution: Oversee project delivery, manage stakeholder expectations, allocate resources, coordinate third parties, and control scope, schedule, and cost changes. - Monitoring & Controlling: Track performance against time and budget, report progress to internal and external stakeholders, and maintain project documentation. - Closure: Obtain client sign-off, finalize documentation, and lead post-project retrospectives for process improvement. TECHNICAL CONSULTATION RESPONSIBILITIES - Implement and configure technical integrations for SaaS platforms — including SSO, APIs, data systems (HRIS, SIS, etc.), user roles, and permissions. - Advise clients on content migration, LTI app setup, and customization using JavaScript or CSS. - Design solutions to enhance AI-driven efficiencies, maintain technical documentation, and help clients leverage APIs effectively. - Support customers with technical planning and configuration, and participate in internal projects driving team improvement and innovation. ABOUT YOU - Strong stakeholder management and communication skills. - Experience designing and documenting SaaS integrations and solutions. - Familiarity with identity provider systems and API integration. - Proficiency with online collaboration tools (Google Suite, web conferencing). - Proven ability to prioritize tasks based on timeline and business impact. - Programming knowledge (any language) would be highly advantageous. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Learning and development resources, including professional development tools and tuition reimbursement, to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented i