Program Documentation and Learning Coordinator

ABOUT KHAN ACADEMY Khan Academy is a fast-paced, nonprofit startup on a mission to provide a free, world-class education for anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of world-class instructional and practice resources that empowers learners. Whether they’re studying matrices, mitosis, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. ABOUT KHAN ACADEMY INDIA Khan Academy India aims to deliver a world class user experience to learners in India that is locally relevant and is enabled by a strong on-the-ground team and operations. Our learning system is mastery based, which allows students to master key concepts at a pace that’s right for them before moving on to more challenging content. From serving under 500,000 learners in 2016, we are now serving almost 4 million learners a month across our websites, apps and youtube channels. These learners include both independent learners accessing us at home and teacher directed learners in schools. Our focus is to reach the underserved by making our content accessible in local languages. Khan Academy is already available in Hindi, Hinglish, Kannada, Gujarati, Tamil, Marathi and Punjabi. ABOUT THE ROLE The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time. We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve. Your key responsibilities will be to: Collate and Ogranize: Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes, enabling systematic cross-programme knowledge exchange. Repository Management: Build, organize, and maintain a highly intuitive knowledge repository. Categorize information into meaningful buckets so it is easily searchable and immediately useful for team members preparing for state leadership meetings or strategic planning. Internal Communication & Storytelling: Effectively disseminate key learnings to the wider team. Translate synthesized data into engaging written communications (emails, newsletters), presentation decks, and active contributions during weekly team meetings. Gap Analysis & Problem Solving: Critically evaluate the information we are collecting to identify missing pieces or blind spots in our programmatic understanding. Proactively communicate these gaps to the relevant state teams and create necessary resources to bridge them. ABOUT YOU You are someone with: Experience: Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research. Experience in the Indian education sector is an added advantage. Strong Information Synthesizing Capabilities: You have a proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights. Strong Communication Skills: You possess outstanding written and verbal communication skills. You know how to tailor your message, whethe