Senior Manager, Fund Administration

ABOUT TIDES Tides is a nonprofit and philanthropic organization committed to advancing social justice. We work across the social sector to shift power to communities of color and other groups historically denied power. Centering equity and justice in everything we do, we collaborate in deep partnership with movement leaders, nonprofits, donors, foundations, and corporations to amplify the impact of their work by providing services like fiscal sponsorship, donor advised funds, grant making, and a variety of innovative solutions. Learn more at tides.org http://tides.org. ABOUT THE ROLE Tides is seeking a Senior Manager, Fund Administration to lead Tides Foundation’s Fund Administration function. This position will hold a complex portfolio of partners and manage a team of Fund Administrators to ensure fund stewardship, workflow execution, regulatory compliance, process integrity and exceptional, equity-aligned partner service. Serving as the operational lead, the Senior Manager will work cross-departmentally to solve partner escalations, measure and foster quality assurance, and assess the team’s capacity, to ensure seamless, effective and accurate partner service in a high-volume environment. As a people leader, the Senior Manager will be expected to demonstrate Tides’ core competencies of Leading Self and Leading People. WHAT YOU WILL DO PORTFOLIO MANAGEMENT & FUND STEWARDSHIP LEADER (30%) - Serve as the relationship lead for a portfolio ensuring high-quality stewardship and partner satisfaction through best-in-class fund administration and service delivery. - Manage portfolio “health” through engagement monitoring, service metrics, exception reporting, and proactive issue resolution. - Oversee partner continuity and operational stewardship during complex fund moments. - Ensure fund activity aligns with donor intent, internal policies, and regulatory requirements. - Partner with internal stakeholders to align service delivery to donor expectations and to ensure a seamless “one team” partner experience. TEAM LEADERSHIP + CAPACITY ENABLEMENT (25%) - Lead, develop, and coach a team of Fund Administrators delivering support with grants processing and financial reporting, fund maintenance, and partner communications. - Translate portfolio demand into staffing and workflow design. - Establish performance standards, quality assurance processes, and escalation protocols. - Build team fluency in fund structures, service expectations, and values-aligned communication; modeling Tides core values and JEDI practice. OPERATIONAL EXCELLENCE, CONTROLS, AND SYSTEMS STEWARDSHIP (30%) - Work collaboratively with IT and other teams to improve fund administration workflows and SOPs. - Ensure data integrity across CRM/fund systems. - Serve as a primary cross-functional partner to Advancement, Finance, Legal, Compliance and Grants teams to resolve discrepancies, reinforce compliance, ensure partner needs are addressed in system and policy roll out planning, and streamline processing. - Advance readiness for key tools that enable scaling, using operational insights to inform configuration, workflows, and adoption plans for improvements. CROSS FUNCTIONAL PARTNER ENGAGEMENT (15%) - Provide escalation support for complex partner needs, translating operational realities clearly and empathetically. - Partner with Strategists/Senior Strategists to ensure partners receive timely, cohesive guidance and operational execution supports strategic advisory plans. - Maintain discretion and sound judgment with confidential information and sensitive partner dynamics. WHAT YOU WILL BRING - Portfolio & fund stewardship: Ability to manage a portfolio by monitoring engagement, pacing, service levels, and exception trends; translating insights into staffing/workflow decisions. - Fund management mechanics: Comfort with complex scopes of work, contract logistics, fee structures, grantmaking cycles, fund policies and compliance fund lifecycle transitions, and operational ste