Senior NetSuite Technical Administrator

ABOUT TIDES Tides is a nonprofit and philanthropic organization committed to advancing social justice. We work across the social sector to shift power to communities of color and other groups historically denied power. Centering equity and justice in everything we do, we collaborate in deep partnership with movement leaders, nonprofits, donors, foundations, and corporations to amplify the impact of their work by providing services like fiscal sponsorship, donor advised funds, grant making, and a variety of innovative solutions. Learn more at tides.org http://tides.org. ABOUT THIS ROLE This role serves as the functional lead and technical authority for NetSuite and related financial systems, leading complex, high-visibility initiatives that strengthen departmental effectiveness and enable scalable, data-informed decision-making. The position is responsible for shaping and operationalizing the approach for NetSuite administration, integrations, and reporting across a highly variable and evolving environment, ensuring the platform and its ecosystem support organizational priorities, financial integrity, and operational resilience. This role leads the strategic and day-to-day stewardship of NetSuite, NSAW, SuiteScripts, and third-party bundles/SuiteApps (for example, Nolan and OCR), while driving the design and optimization of integrations with enterprise applications such as Salesforce, Tipalti, US Bank, Expensify, ADP, and Addepar. The position partners across Finance, Advisors, and IT to set priorities, resolve ambiguous technical and operational challenges, guide solution design, and ensure reliable data flows, scalable reporting, and well-governed system changes. The ideal candidate brings deep hands-on NetSuite expertise, strong integration and data architecture capability, and demonstrated experience leading cross-functional work that influences departmental priorities and long-range functional strategy. WHAT YOU WILL DO NETSUITE/NSAW OPERATIONS AND FUNCTIONAL LEADERSHIP (35%) - Lead the strategic and operational stewardship of NetSuite and NSAW, establishing priorities, governance, and quality standards for workflows, SuiteScripts, CSV imports, file cabinets, reports, saved searches, roles/permissions, forms, and custom records. - Drive cross-functional planning and execution for high-priority system changes, release readiness, and production stability, balancing competing stakeholder needs and ensuring alignment with Finance, IT, and business priorities. - Establish and maintain operational documentation, governance artifacts, testing approaches, and runbooks to support sustainable operations, auditability, and effective knowledge transfer. - Lead resolution of complex production issues and data integrity concerns by coordinating internal and external resources, defining escalation paths, communicating impacts, and driving issues through closure. - Guide extraction, migration, validation, and reconciliation of historical and operational data needed for compliance, continuity, and Finance reporting. - Monitor service levels, identify trends and root causes, and recommend operational and strategic improvements that strengthen departmental performance and reliability. - Builds and maintains financial reports in NSAW to inform leadership decision-making, including resource allocation. SYSTEM ENHANCEMENTS AND STRATEGIC IMPROVEMENT (20%) - Identify and prioritize system enhancement opportunities that improve financial operations, user experience, controls, and scalability, translating functional needs into a strategic roadmap for implementation. - Lead design, testing, and rollout of enhancements in a highly iterative environment, ensuring regression coverage, change governance, and adoption planning are in place. - Assess emerging capabilities, including AI-enabled features in NetSuite and NSAW, and recommend practical applications that advance efficiency, insight, and long-range functional goals. INTEGRATION STRATEGY AND CROS