Managing Director of Operations Transformation

Follow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx and Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: in-person work is required Tuesdays and Thursdays. School-facing roles such as this one may also require physical presence on other days, as required. It is projected for this role that on a regular basis, 3 to 4 in-person days per week will be required on average. In the first 2-3 months, more in person days may be required for you to get up to speed. Deliver powerful results To achieve our vision, we are searching for a stellar Managing Director of Operations Transformation with a Bachelor's Degree and 10+ years of experience and a proven record of building, optimizing, and scaling operational systems. The position title will be commensurate with candidate experience. Responsibilities: In this role, you will focus on building and implementing the highest-priority, scalable operational systems across Zeta schools. Reporting to the Chief Operating Officer, Schools, and with input from the CEO, this role is pivotal in removing barriers to achieving consistent world-class operations as Zeta scales schools across New York City. Several critical areas of operational and facilities excellence require deep analysis and redesign to build for scale. Below are illustrative projects that this leader will drive, though this is not an exhaustive list: Build and operate a network-wide operating system for scale, creating a machine-like framework that maps and tracks operational priorities across schools and aligns stakeholders Evaluate existing operational practices, processes, systems, and roles across schools; identify inefficiencies, analyze root causes, and implement scalable solutions following an identification → root cause → solutions approach Unlock the full potential of safety systems by leveraging the full power of our advanced technologies (e.g., smart cameras, AI-powered monitoring) and strengthening accountability structures for both safety leaders and all Zeta staff Explore the highest value use cases for AI in operations (both at the Central Office and Schools), and pilot AI these applications (e.g. AI-powered family communications and an AI-enabled search of codified procedures and documents) Redesign professional development pathways for school-based operations staff, building codified training, role expectations, enhanced performance management processes, and career growth opportunities Wearing multiple hats as a part of a lean scale-up team, supporting the work of others on the team and taking on new projects and tasks as needed Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: We are passionate about our mission of providing world-class education to all students We bring a mindset of growth, flexibility, and openness to feedback We are hungry and determined to not only meet our goals, but surpass them We are humble, willing to put the team’s needs ahead of our own, and committed to