Associate Director / Director of Family Experience

Follow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens . We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team’s scope of work permits. Deliver powerful results To achieve our vision, we are searching for an Associate Director / Director of Family Experience with a Bachelor’s degree and at least 4-10+ years of experience in strategy, operations, consulting, education, or a related field with a proven record of designing and implementing initiatives that improve stakeholder experience and engagement. Our Associate Director / Director of Family Experience will lead the development of innovative initiatives that strengthen family happiness, belonging, and long-term retention across Zeta schools. This person will analyze data and family insights, identify opportunities to improve the family experience, pilot new initiatives, and build scalable systems that schools can implement successfully. We are open to hiring at the Manager, Associate Director, or Director level; title and compensation will be determined after assessment of experience, skills, and competencies. Responsibilities: Provide strategic vision and project leadership for key network initiatives. Lead the planning and execution of high-impact projects that strengthen the family experience. Use data and insights to deliver a Wow! Family experience. Analyze family satisfaction, engagement, and retention data to identify trends and translate insights into actionable strategies. Design and pilot innovative initiatives. Incubate and test new programs that improve the family journey from enrollment through graduation, gathering feedback and refining approaches based on results. Build scalable systems for network implementation. Turn successful pilots into clear, replicable programs, playbooks, and tools that schools can implement effectively. Wear multiple hats as part of a lean scale-up team. Support cross-functional projects and take on new initiatives as needed to support Zeta’s growth. Join our purpose-driven community Zeta teammates are lifelong learners who live with child-like joy and a deep sense of purpose. We disrupt the status quo and tackle problems together. Our team stands united by our commitment to a limitless future for every child. Our Zeta team is comprised of top talent with incredible schooling and private sector experience. At Zeta: We are passionate about our mission of providing world-class education to all students We bring a mindset of growth, flexibility, and openness to feedback We are hungry and determined to not only meet our goals, but surpass them We are humble, willing to put the team’s needs ahead of our own, and committed to contributing to a collaborative work environment We have a high bar for excellence and sweat over the details We are caring and put team over individual at all times We are hiring for immediate openings and onboarding on a rolling basis. The salary range for this position is between $90,000 and $140,000. New hires can expect to be brought into the organization at a salary at or near the start of the range, depending on relevant experience and internal equity. Compensation is