UX Researcher

Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team! Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others: - Built In's 2026 Best Midsize Companies to Work For in New York City https://builtin.com/awards/new-york-city/2026/best-midsize-places-to-work#brigit - Built In's 2025 Best Places to Work For In New York City https://builtin.com/awards/new-york-city/2025/best-places-to-work#brigit - Built In’s 2024 & 2025 Best Startups to Work For In the U.S. https://builtin.com/awards/us/2025/best-startup-places-to-work#brigit - Built In’s 2023 - 2025 Best Startups to Work For In New York City https://builtin.com/awards/new-york-city/2025/best-startup-places-to-work#brigit - Fast Company’s Most Innovative Companies of 2022 https://www.fastcompany.com/90724459/most-innovative-companies-personal-finance-2022 - Business Insider’s Most Promising Consumer Startups 2022 https://www.businessinsider.com/most-promising-consumer-tech-startups-of-2022-8#brigit-a-automated-money-lender-5 - Forbes Fintech 50 2022 https://www.forbes.com/sites/isabelcontreras/2022/06/07/the-future-of-personal-finance-fintech-50-2022/?sh=1fbbd36d5235 Role Overview: Brigit is on a mission to help everyday Americans build financial stability—helping members manage cash flow, avoid fees, build credit, and take control of their financial lives. At Brigit, data plays a critical role in ensuring we build products that truly support financial stability. In this role, you will uncover insights about how members manage money, navigate financial stress, and use our products in their daily lives. Your work will directly inform product strategy and design decisions, helping teams build experiences that are intuitive, supportive, and impactful. We are looking for a UX Researcher who will collaborate closely with designers, product managers, and marketing to identify research questions, conduct studies, and translate findings into actionable insights. Your work will ensure that product decisions are informed by a deep understanding of our members and their financial needs. This role will be based in our NYC office 2-3x a week. What you’ll be doing: - Conduct research to better understand our users, their needs, and their experiences - Partner with Product Design, Product, Data, and Engineering to help guide product decisions - Turn research findings into clear, actionable insights - Share insights in simple, useful ways through readouts, summaries, and other research materials - Build and maintain research resources so teams can easily find and use past learnings - Look for ways to improve and scale research practices, tools, and processes - Champion a user-centered approach by bringing empathy and evidence into the product development process What you have: - 4+ years of experience conducting UX or product research in a product organization - Experience running a variety of qualitative research methods (usability testing, moderated and unmoderated studies) - Ability to synthesize complex findings into clear, actionable insights that influence product decisions - Experience partnering with product managers, designers, and engineers in fast-moving product teams - Strong storytelling and communication skills, with the ability to present insights to both design and non-design audiences - A collaborative mindset and curiosity about how people manage money and navigate financial challenges - Experience building research repositories or insight libraries - Familiarity with tools such as UserTestin