Staff Software Engineer, Platform

ABOUT FOUND The self-employed workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in. Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we believe small business owners should spend more time doing what they love and less time on their business finances. We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment. ABOUT THIS ROLE Our engineering team is responsible for taking products from ideation to being used by tens of thousands of users every week. We're responsible for everything from building the product to reliable and performant technical operations. The Platform team is responsible for ensuring our systems are reliable and secure, while providing a great experience for both users and engineers. The team has broad ownership across reliability, security, compliance, and developer experience—a small but high-impact group supporting a 30+ person engineering organization. We are looking for a Staff Software Engineer who’s capable of balancing moving fast while moving safely, understands (and loves) SLOs and SLAs, and has experience scaling systems from 1 to 10 to 100. We value engineers who can drive technical vision, mentor others, and architect systems that will scale with our growth. If you have any questions please include them in your application. DAY TO DAY, YOU WILL: - Architect the future version(s) of our key systems like databases, distributed jobs and many others, while taking into account our scaling needs. - Design and implement developer tooling that makes development and deployments safer, reproducible, and easy to rollout. - Drive excellence in observability and monitoring while guiding incident response to ensure issues are resolved quickly and we build a great on-call experience. - Collaborate with engineering teams to maintain a high level of technical quality across our systems while addressing debt, upgrades and platform improvements. - Mentor engineering on how to design reliable, fault-tolerant systems and easy-to-use runbooks for when things go wrong. TO THRIVE IN THIS ROLE, YOU HAVE: - 8+ years of experience with backend technologies in a public cloud environment. - Proven track record of scaling and troubleshooting production systems or services while leading cross-functional projects with business impact. - Deep understanding of end-to-end request flow and how system components interact across the stack—from frontend through CDN/WAF, load balancing, and backend services—with the ability to reason about performance, reliability, and failure modes at any layer. - Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to implement them at a fast-paced company. - Experience managing tech debt and driving engineering quality improvements across multiple teams. YOU MAY ALSO HAVE: - Experience with opentelemetry, statsd, or Prometheus. - Working knowledge of compliance frameworks like PCI and SOC2. - Experience with infrastructure as code (Terraform, cloudformation, etc). - Familiarity with Sidekiq, Redis, or other async job processing systems. - Experience with mobile app infrastructure (Capacitor, React Native). - Experience building internal tooling or bots to improve engineering workflows. - Interest in financial services, accounting, and/or self-employment. COMPENSATION AT FOUND The anticipated salary range for this role is $210,000 - $278,000 (USD or CAD). The salary range listed represents the low and high end of the anticipated salary range for this position across all locations in the corresponding country. Within the range, individual pay is determined by sever