Manager, Observability Architects | West Coast | Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: This is more than just a management role—it’s your chance to shape a brand-new function at the forefront of the observability space. As the Manager of Observability Architects , you’ll be a founding leader of a technically elite team redefining what it means to deliver customer success in our industry. You’ll build and lead a powerhouse team of in-house solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform. This is your opportunity to make a global impact, influence product direction, and build a practice that sets a new industry standard. Join us, and help make this team the one everyone else is trying to catch. What You'll Be Doing: Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences. With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks. Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Be responsible for retention and expansion. Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region. Partner with the AMER West Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base. Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs. Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals. Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs. Educating and enabling viewers, editors, and architects how to leverage the Grafana stack Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers. Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape Work with the team to